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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Financial Counseling Specialist

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeGreen Bay, WI, USA

About the Job

Requirements

  • At least 1 year of customer service experience.
  • Demonstrate inquisitiveness and openness to innovation, including artificial intelligence, to explore improved processes and ways to reduce friction and improve patient and client experiences.
  • High school diploma or GED is required.
  • Obtain Certified Revenue Cycle Representative certification within 6 months of hire; the company pays for the certification.
  • Reside and be authorized to work within the United States.

Responsibilities

  • Assess and collect patient liabilities, including copays, deductibles, coinsurance, and balances after financial assistance, using patients' insurance and financial information to determine liability and face-to-face communication during their stay.
  • Work assigned patient access, insurance eligibility, and follow-up reports.
  • Facilitate daily in-house call reviews with required participants to validate that patients have a valid payer source and account authorization for the current stay.
  • Complete pre-registration and registration tasks, including registering patients at or before the date of service and attempting to collect their financial liability.
  • Monitor missed collection opportunities for process improvement and follow-up, and make at least three daily attempts to visit a patient's room when prior attempts were interrupted.
  • Note all accounts with patient liability daily.
  • Call patients who are unable to make payment while in-house.
  • Send post-discharge letters to patients detailing estimated liability and payment options.
  • Help patients sign consent-to-treat, observation, Important Message from Medicare, and other applicable registration-related forms.
  • Assist eligibility specialists with insurance verification, Medicaid and charity processing, and other tasks as needed.
  • Run a daily census to identify patients with potential eligibility.
  • Collect and organize outpatient orders for future and current dates of service using queues in revenue cycle systems.
  • Perform benefit education and validation, including face-to-face review of inpatient benefits, authorization, and collection of inpatient, observation, and outpatient-in-a-bed liability.
  • Verify and calculate patient liabilities accurately, collect patient payments, and work nights, weekends, or holidays as necessary.
  • Perform functions in accordance with Ensemble's mission, regulatory compliance requirements, and organization-wide policies and processes.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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