Receptionist - Office Services

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Established in 1980, Berkowitz Pollack Brant (BPB) is a certified public accounting firm with a longstanding presence in South Florida and New York. BPB has earned a strong reputation for delivering high-quality tax, assurance, and advisory services and has been consistently recognized among the top 100 accounting firms in the United States.

Effective January 1, 2026, BPB was acquired by and combined with Baker Tilly, a leading global advisory, tax, and assurance firm. During this transition period, the firm operates as Baker Tilly X Berkowitz Pollack Brant, Advisors + CPAs, reflecting our integration into Baker Tilly’s expansive national and global network, enhanced resources, and broad range of opportunities.

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.  

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Position Overview

We are seeking a professional, personable, and highly organized Receptionist / Office Services Assistant to join our Miami Office Services team. This in-office role provides general office support through a variety of administrative and operational tasks while serving as the first point of contact for visitors, clients, and team members.

The ideal candidate will welcome guests with friendly and polished demeanor, manage the Firm’s main switchboard efficiently, and support daily office services operations in a fast-paced professional environment.

This position is a member of the Firm’s Office Services department and participates in team meetings, training, and collaborative departmental initiatives.

Responsibilities Include

• Greet clients, visitors, and vendors while providing exceptional customer service and assistance.

• Answer firm calls professionally and courteously and routing to the appropriate Firm member in a timely manner.

• Screening calls effectively to prevent solicitors from being transferred to Firm members.

• Answer virtual reception video calls and announce visitors for those locations quickly and efficiently.

• Provide callers with general information including company addresses, directions, website information, and related inquiries.

• Maintain reception and immediate conference rooms clean, organized, and professional appearance.

• Assist with conference room scheduling, setup, and hospitality services for meetings and events.

• Coordinate, order, and receive catering requests for Firm events.

• Validate visitor parking and log all validations.

• Maintain facility work order requests and communicate with building engineers to ensure office facilities are at the highest standards.

• Maintain and update the building directory board.

• Schedule overtime air conditioning.

• Coordinate with building management and outside vendors regarding office-related needs.

• Assist with onboarding coordination and office setup for new employees such as access cards.

• Maintain confidentiality of sensitive information and communications.

• Complete administrative research assignments as requested.

• Schedule conference rooms and hotel offices in Zoom.

• Attend Zoom team meetings by video and in person.

• Respond promptly to internal requests and provide excellent customer service to all Firm personnel.

• Attend departmental meetings, training, and cross-functional support activities.

• Assist with Firm meetings, marketing, and HR events, and other internal or client-facing events.

• Liaison between Orion Real Estate, Provenance Wealth Advisors and BayBridge Real Estate Group (sublessors) and building management:

  • Submit building work orders and forward expenses to the finance department for billing.

  • Greet clients and direct them to their suite/conference room.

  • Assist in scheduling conference rooms.

  • Assist in distributing their mail and packages.

• Periodic coverage for Office Services Team members when they are out of the office include and are not limited to:

  • Manage incoming and outgoing mail, courier deliveries, and package distribution.

  • Accept, log, and distribute all incoming and outgoing packages and deliveries.

  • Monitor and order office supply inventory and coordinate restocking requests.

  • Support document handling, scanning, copying, and printing projects.

  • Perform additional office services and administrative duties as assigned.

  • Maintain shared areas stocked, clean and organized.

  • Set up and clean up catering orders.

  • Assist decorating and setting up firm internal events.

• Additional Office Services responsibilities will be included as needed.

Qualifications

• Associate degree or higher.

• Prior receptionist, office services, administrative assistant, or customer service experience.

• Professional communication and interpersonal skills.

• Strong customer service orientation and positive attitude.

• Ability to multitask and prioritize responsibilities effectively.

• Proficiency with Microsoft Office Suite, MS Teams, Zoom and office equipment such as printers, copiers, and scanners.

• Strong organizational/follow up skills and diligence.

• Ability to maintain professionalism and confidentiality in a corporate environment.

• Dependable, punctual, and team oriented.

• Strong verbal and written communication skills.

Work Environment

• Full-time, in-office position.

• Professional office setting.

• Standard schedule: Monday through Friday, 8:30 a.m. – 5:30 p.m.

• Remote work is not available.

• Occasional overtime may be required based on business needs.

Preferred Traits

• Friendly and approachable demeanor.

• Strong problem-solving abilities.

• Initiative-taking with a proactive work style.

• Service-oriented mindset with a helpful approach.

• Ability to work effectively both independently and as part of a team.

• Dependable and punctual.

• Ability to remain calm and professional in a demanding environment.

• Strong teamwork and collaboration skills.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!