Frontline Team Leader
Journey Beyond
Frontline Team Leader
Journey Beyond
AI-driven dynamic soundtrack for TTRPG sessions
Journey Beyond · Southbank, Australia · Full-time · Posted 2026-09-20
Salary: AUD 70,000–75,000
Workplace: on_site
Department: Hospitality & Guest Experience
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Melbourne Skydeck is the Southern Hemisphere’s highest observation deck, located in Southbank high above the Melbourne skyline. We offer sightseeing at its finest, with spectacular floor-to-ceiling 360-degree views of Melbourne – breathtaking by day, stunningly lit by night – it’s a tourists dream and a family favourite!
Melbourne Skydeck includes the largest Virtual Reality (VR) Theatre of its kind in the world, and is home to a world first, The Edge – this glass cube projects from the 88th floor of the Eureka Tower and suspends visitors almost 300 metres high above Melbourne!
About Journey Beyond
Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other. The group was formed in 2016 and now includes:
About the Role
At Melbourne Skydeck, great guest experiences start with a supported, engaged and confident team. We’re looking for a hands-on Team Leader who loves bringing people together, helping them thrive and setting the pace for an engaging and memorable service at one of Melbourne’s most iconic attractions.
Reporting to the Operations Manager, you’ll be the approachable, visible leader your team can count on. You’ll spend time on the floor, remove roadblocks, coach in the moment and keep everyone connected to what matters most: looking after each other and giving every guest an exceptional Melbourne Skydeck experience.
In this role, you will:
This role works a rotating roster from Monday to Sunday, generally between 9:00am and 11:00pm, with flexibility outside these hours when required.
Bring the energy. Back your team. Make every guest’s visit one to remember.
About You
You’re a people-first leader who knows that the best results come from a team that feels heard, trusted and supported. Calm under pressure and energised by a busy environment, you lead from the floor, communicate clearly and bring out the best in people with different strengths and backgrounds.
Experience & Qualifications
Ready to lift your team and the guest experience to new heights? Bring your leadership, energy and passion for people to Melbourne Skydeck.
A pre-employment medical and National Police Check may be required as part of this recruitment process.
Are you ready to join us? Your journey begins here!
To apply, please submit your resume, along with a Cover Letter telling us a little bit about you. If you have any questions about the position, please call James Watts – HR Advisor on 0456 223 830.
Applications will close 23:59 on Sunday 18th October 2026.
As a Journey Beyond employee, you'll enjoy:
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AI-driven dynamic soundtrack for TTRPG sessions
Journey Beyond provides a dynamic AI-powered soundtrack engine for tabletop role-playing games that scores a session with curated music in real time as the Game Master narrates. It runs on a desktop or laptop with a microphone and a browser; users pick a theme and the AI adjusts the music to the narration, with manual controls for combat, calm tracks, skipping, or pausing. It differentiates itself by real-time narration-driven scoring that minimizes playlist management and supports easy virtual tabletop integration through shared browser audio. Its goal is to help game masters deliver immersive storytelling while reducing setup and management time.
Explore more opportunities at Journey Beyond