Field Service Technician
J.M. Smucker
Field Service Technician
J.M. Smucker
Produces jams, peanut butter, breakfast foods
Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more in the greater Orlando, Florida area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Café Bustelo.
Work Arrangements: Driving in a Company van within the Orlando Market and providing customer service through servicing and maintaining equipment.
In this role you will:
Lead the equipment service business for our customers in Orlando, FL area
Obtain expert knowledge from our training teams to learn the ins and outs of coffee brewers and equipment.
Provide best-in-class customer service to maximize customer satisfaction and retention.
Perform service on equipment including proactive maintenance, installations, equipment removals, asset management, and emergency service requests.
Manage equipment inventories including scheduled warehouse inventory checks and ordering parts as needed.
Properly document procedures, including electronic invoices, customer names and contact information, reported quality issues and other related activities.
Drive and maintain a company vehicle, fully equipped with parts, shelving and more to ensure you are comfortable and successful in your career!
What we are looking for:
Minimum Requirements:
High School Diploma or equivalent
Resides within 30-40 miles of Orlando, Florida
Strong customer service skills
Basic computer skills, including Microsoft Office
Valid driver’s license and clean driving record
Ability to meet physical requirements of the job, including lifting up to 75 pounds and driving on a frequent basis
Ability to work on-call hours at least once a month. (On-call duties are covered on a rotating 4-week schedule)
Ability to travel for maintenance coverage in other parts of Florida as needed (could be monthly travel)
Additional skills and experience that we think would make someone successful in this role:
Entry level plumbing and electrical experience
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The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.
Produces jams, peanut butter, breakfast foods
Smucker makes and sells a range of everyday foods, including jams and jellies, peanut butter, shortening, and baking products from brands like Smucker’s, Jif, Crisco, Pillsbury, and Hungry Jack. These products solve common cooking and eating needs: jams for breakfasts, peanut butter for sandwiches, shortening for baking and frying, and baking mixes for home cooking. The company stands out through a long history and a portfolio built largely by acquisitions, giving it broad brand recognition and wide distribution in North American grocery channels. Its goal is to grow by expanding its range of pantry staples, preserving trusted brands, and making products more available and convenient for households.
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