Lead Therapist

Job Description

The Lead Therapist serves as the service leader for the Wellbeing (Spa) team while continuing to provide exceptional massage and body treatments. This role leads by example, ensuring treatment excellence, luxury service standards, and operational consistency while mentoring fellow therapists and supporting spa leadership in daily operations.

• Greet guests warmly, escort them to and from treatment rooms, and provide attentive care before, during, and after treatments while attending to any immediate needs throughout their Spa visit.
• Prepare treatment rooms according to guest preferences and client specifications while adhering to wellbeing and property service standards.
• Perform massage and body treatments tailored to individual guest needs.
• Ensure guest comfort, privacy, and safety at all times.
• Maintain professional ethics while providing personalized, consistent, and high-quality service so each guest feels their needs are met.
• Set up, clean, sanitize, and restock treatment rooms between services, ensuring adequate supplies are maintained and rooms remain immaculate at all times.
• Maintain the cleanliness and presentation of all wellbeing public areas, including relaxation lounges, hallways, reception-adjacent spaces, locker rooms, showers, and restrooms.
• Monitor wellbeing common areas throughout the day, replenish towels, water, amenities, and guest supplies, and promptly address or report cleanliness, maintenance, or safety concerns.
• Uphold sanitation and sterilization standards in compliance with applicable regulations and the spa’s policies and procedures.
• Maintain accurate records of treatments and guest preferences as required.
• Communicate any guest concerns, incidents, complaints, misconduct, or staff-related occurrences to leadership promptly.
• Actively promote and educate guests on wellbeing services, treatments, sessions, retail products, programs, promotions, and available discounts, recommending appropriate treatments when suitable.
• Follow all wellbeing operational policies, procedures, treatment protocols, and brand standards.
• Regularly attend, participate in, and support spa training and staff meetings.
• Serve as the senior therapist and daily resource for the treatment team.
• Lead by example through exceptional professionalism, treatment quality, and guest service.
• Mentor newly hired therapists during onboarding and training, providing guidance on treatment protocols, draping techniques, service timing, and guest communication.
• Assist Wellbeing Leadership with coaching therapists, identifying training opportunities, and ensuring consistent treatment standards, technical skills, and guest satisfaction.
• Foster teamwork, collaboration, and a positive work environment.

Qualifications

• Minimum of 4-5 years of experience as a licensed Massage Therapist or Esthetician
• Valid Massage Therapist and/or Esthetics State License required
• Experience in a luxury spa or hotel wellbeing environment preferred
• Demonstrated leadership and prior lead/senior therapist experience preferred. 
• Strong knowledge of massage and bodywork techniques
• Excellent communication and guest service skills
• Professional appearance and demeanor required at all times
• Passion for wellness and the healing arts
• Ability to work a flexible schedule, including weekends and holidays
• Commitment to a minimum 4-5 days per week, including weekends
• CPR/First Aid certification preferred
• Bilingual abilities preferred

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training