G MASS

Operations Assistant

InsuranceConfirmed live in the last 24 hours

Full-timeLondon, UK£42k

About the Job

Requirements

Solid understanding of how Lloyd's syndicates operate and the processes involved.
Awareness of delegated authority versus open market business, and how they differ operationally and contractually.
Some exposure to London Market platforms such as PPL or Whitespace.
Competence across Excel, Word, and Outlook.

Responsibilities

Enter risk and aggregate data into underwriting systems accurately and within agreed timeframes.
Carry out quality checks on risk data, flagging and resolving discrepancies and escalating where needed.
Handle USM and SCM message processing, chasing down failures or exceptions to keep everything moving within service-level agreements.
Act as a point of contact for Underwriters, helping transactions run smoothly and queries get resolved quickly.
Work with Team Leaders to stay on top of service-level agreements and team targets.
Flag ideas for improving accuracy and efficiency within existing processes.
Build relationships across Underwriting and wider Operations, becoming a trusted go-to for day-to-day queries.

Desired Qualifications

Work toward a recognised industry qualification.

Operations Assistant

G MASS · London, United Kingdom (Hybrid) · Full-time · Posted 2026-08-17

Salary: Up to GBP 42,000

Workplace: hybrid

Description

G MASS are working with a leading Lloyd's Managing Agency to appoint an Operations Assistant into their Syndicate Operations team. The role sits within a busy operational function supporting Underwriters day to day, covering risk entry, data quality checks, and the handling of signing and claims messages.

This is a good opportunity for someone early in their Lloyd's market career to build broad exposure across risk processing, underwriting support, and the wider London Market, while working towards a recognised industry qualification.

Please note this role is based in London.

Responsibilities:

Enter risk and aggregate data into underwriting systems accurately and within agreed timeframes
Carry out quality checks on risk data, flagging and resolving any discrepancies and escalating where needed
Handle USM and SCM message processing, chasing down failures or exceptions to keep everything moving within SLA
Act as a point of contact for Underwriters, helping transactions run smoothly and queries get resolved quickly
Work with Team Leaders to stay on top of SLAs and team targets
Flag ideas for improving accuracy and efficiency within existing processes
Build relationships across Underwriting and wider Operations, becoming a trusted go-to for day-to-day queries

Requirements

Solid understanding of how Lloyd's syndicates operate and the processes involved
Awareness of delegated authority versus open market business, and how they differ operationally and contractually
Some exposure to London Market platforms such as PPL or Whitespace
A sharp eye for detail and a genuinely high standard of accuracy
Well organised, with a track record of juggling deadlines both solo and as part of a team
Confident communicator, comfortable liaising with colleagues and external contacts alike
Competent across Excel, Word and Outlook

Benefits

Salary: up to £42k

Permanent Contract

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About the Company

G MASS

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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