All Accor

Global hotel management, franchising, loyalty program

Guest Relation Officer

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timePhú Quốc, Phu Quoc, An Giang, VietnamNo salary listedIn-person

About the Job

Requirements

Proven experience as a Guest Relations Officer.
Familiarity with hospitality industry standards.
Proficiency in English.
Computer literacy.
A customer-oriented and professional attitude.
An outgoing personality.
Outstanding communication abilities.
Excellent organizational and time-management skills.

Responsibilities

Review arrival lists to welcome guests.
Attend to special guests, such as VIPs, and answer their inquiries.
Help prepare welcome folders with collateral, such as room service menus and area descriptions.
Provide information about amenities, the area, and venues, and promote services.
Anticipate guest needs and build rapport with customers.
Offer assistance with tasks such as confirming travel arrangements and taking messages.
Address customer complaints and escalate them to the Guest Relations Manager when needed.
Record information in the logbook daily.
Ensure compliance with health and quality standards.

Desired Qualifications

Knowledge of additional languages is a plus.
A Diploma or BSc/BA in Hospitality Management is preferred.

Stellenbeschreibung

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards.

Qualifikationen

Proven experience as a Guest Relations Officer
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Diploma or BSc/BA in Hospitality Management is preferred

Zusätzliche Informationen

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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