Director of IDD Residential Services

Job Description

What You Will Do: 

The Director of IDD Residential Services (Area Director) oversees all residential programs and services across the assigned geographic region. You’ll provide leadership, strategic direction, and operational oversight to ensure high-quality services for individuals with disabilities while supporting operational growth and developing new business opportunities.

This high-impact leadership role includes oversight of budget management, staffing, licensing, compliance, policy development, program performance, marketing, and proposal preparation. You’ll work closely with Area Managers, Program Directors, support staff, and the state management team to drive operational excellence, strengthen leadership teams, and ensure consistency and compliance across all programs.

This position focuses heavily on leadership development, operational excellence, compliance oversight, financial performance, and strategic growth initiatives to support the long-term success of residential IDD/DD services throughout the region.

Responsibilities:

• Leadership & Team Development: Lead, mentor, and support Area Managers and Program Directors across assigned residential programs while promoting accountability, collaboration, communication, and operational consistency. Support recruitment, staff development, retention, and leadership growth initiatives across the region.
• Community & Relationship Building: Build positive relationships with families, community partners, referral sources, and external stakeholders while representing Dungarvin throughout the community and supporting regional partnership and growth opportunities.
• Compliance & Operational Oversight: Oversee residential program operations to ensure compliance with state regulations, licensing requirements, Medicaid Waiver standards, HCBS expectations, and organizational policies. Maintain readiness for audits, inspections, operational reviews, and escalated situations across all programs while supporting consistent, person-centered service delivery.
• Financial & Performance Management: Monitor operational performance, staffing trends, budgets, expenses, and program performance across assigned services while partnering with leadership teams to support financial health, operational stability, and long-term program success.

Qualifications

What Makes You a Great Fit:

• Education: Bachelor’s degree in human services or a related field required, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
• Experience: 5+ years of experience within residential IDD/DD services, group homes, or community-based programs required.
• Leadership Experience: 2+ years of leadership experience overseeing multiple programs, sites, or leadership teams preferred.
• Program Knowledge: Understanding of person-centered supports, residential operations, Medicaid/CIH/HCBS Waiver services, and compliance standards in accordance to IDOH and CARF.
• Technical Skills: Proficiency with Microsoft Office programs and the ability to adapt to new technology platforms.
• Licensure & Transportation: Valid driver’s license with a driving record that meets agency insurance requirements.

Nice-to-Haves:

• Industry Expertise: Experience supporting multi-site residential IDD/DD programs.
• Regulatory Knowledge: Knowledge of Indiana-specific disability service regulations and HCBS standards.
• Leadership Development: Experience mentoring leaders or supporting operational growth initiatives.
• Operational Insight: Budgeting, financial oversight, or performance management experience.

Additional Information

Skills Crucial for Success

• Leadership: Inspire, guide, and mentor program directors and staff.
• Decision Making: Evaluate complex situations and implement sound, timely solutions.
• Organization & Time Management: Manage multiple programs, projects, and priorities effectively.
• Problem-Solving: Identify operational or service challenges and implement corrective actions.
• Adaptability: Thrive in a dynamic environment with evolving programmatic, staffing, and operational needs.
• Customer-Centric Mindset: Ensure the needs of individuals served remain central to all decisions
• Communication: Clearly convey expectations, provide feedback, and build relationships with staff, families, and external stakeholders.

Why You’ll Love This Job

This is your opportunity to lead and shape services for individuals with disabilities in Indiana while working in a collaborative and mission-driven environment. You’ll have the autonomy to drive operational excellence, mentor a talented team, and make a meaningful impact on the lives of the people and families we serve. With a dynamic mix of leadership, strategy, and community engagement, no two days are the same—and your contributions will be visible and valued every step of the way.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.

10/27

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