W

Wachter

Nationwide technology integration and deployment services

Help Desk-First - Second and Third Shift

Full-Time
$18 - $20/hr
Mid
Lowell, AR, USA
In Person
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • Industry experience with single-site or multi-site operations in the voice, data, security, or electrical field.
  • Ability to work independently and find solutions to complete the job.
  • Ability to follow project documentation to ensure proper execution of project support requirements.
  • Ability to execute or create programs and scripts.
  • Excellent written and verbal communication skills.
  • Strong problem-solving, attention-to-detail, organizational, and follow-up skills.
  • Ability to read and decipher manufacturer instructions.
  • Experience with network switch programming.
  • IP camera programming experience.
  • Operational knowledge of Virtual Desktop Infrastructure.
  • Operational knowledge of switch configuration and programming.
  • Operational knowledge of analog/IP systems, switches, wireless networks, routers, uninterruptible power supplies, and closed-circuit television.
  • Proficiency with computers, typing, Microsoft Office programs, ServiceNow, and SecureCRT.
Responsibilities
  • Work in close coordination with project managers and field technicians on customer-facing projects.
  • Capture project data, including check-in and check-out times, time on site, and work-completion documentation.
  • Provide service and troubleshooting support to field technicians by phone, chat, and email.
  • Implement, change, and create processes for different project needs.
  • Remotely configure and program network cabling and networking equipment such as hubs, switches, wireless equipment, closed-circuit television, and uninterruptible power supplies.
  • Oversee installation, configuration, maintenance, and troubleshooting of network-connected end-user hardware, software, and peripheral devices.
  • Remotely configure and verify port configurations and network settings.
  • Assist teams with other technical needs as they arise.
  • Adhere to required project safety requirements.
  • Perform other duties assigned by the supervisor.

About the company

W

Wachter

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Wachter, Inc. specializes in technology integration, offering solutions such as IoT, electrical systems, IT networks, renewable energy, automation, controls, and physical security. The company is a Cisco Gold Certified Partner and provides nationwide deployment with over 1,400 W2 technicians and electricians licensed to work in all 50 states, along with 24/7/365 customized support through TRUST.Wachter.com.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Lenexa, Kansas

Founded

1930

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