Wachter

Nationwide technology integration and deployment services

Help Desk

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeLowell, AR, USA$18 - $20 /hr

About the Job

Requirements

Industry experience with single-site and/or multi-site operations in the voice, data, security, or electrical field.
Ability to work independently and find solutions to complete assigned work.
Ability to follow project documentation to ensure proper execution of project support requirements.
Ability to execute or create programs and scripts.
Ability to adhere to required project safety requirements.
Excellent written and verbal communication skills.
Strong problem-solving skills.
Strong attention to detail, organizational, and follow-up skills.
Ability to efficiently read and decipher manufacturer instructions.
Experience with network switch programming.
Experience with IP camera programming.
Operational knowledge of Virtual Desktop Infrastructure (VDI).
Operational knowledge of switch configuration and programming.
Operational knowledge of analog/IP systems, switches, wireless equipment, routers, UPS, and/or CCTV.
Proficiency using computers, typing, and applications such as Microsoft Office, ServiceNow, and SecureCRT.

Responsibilities

Coordinate closely with project managers and field technicians on customer-facing projects.
Capture project data, including check-in and check-out times, time on site, and validation of work-completion documentation.
Provide service and troubleshooting support to field technicians by phone, chat, and email.
Implement, change, and create processes as different project needs arise.
Remotely configure and program network cabling and networking equipment, including hubs, switches, wireless equipment, CCTV, and UPS.
Oversee installation, configuration, maintenance, and troubleshooting of network-connected end-user hardware, software, and peripheral devices.
Remotely configure and verify port configurations and network settings.
Assist with other technical needs for the teams as they arise.
Perform other duties assigned by the supervisor.

Salary Range: 18 to 20 (Currency: USD) (Pay period: per-hour-wage)

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Duties and Responsibilities:

Works in close coordination with project managers and field technicians on customer-facing projects.
Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
Ability to follow project documentation to ensure proper execution of project support requirements.
Provide service and troubleshooting support to field techs via phone, chats, and emails.
Implement, change, and create processes for different project needs when they arise.
Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
Ability to execute and or create programs and scripts.
Remotely configure/verify port configurations and network settings.
Assist with any other technical needs that we can meet for the teams as they arise.
Adhere to all required project safety requirements.
Excellent written and verbal communication skills.
Exceptional problem-solving skills.
Strong attention to detail, organizational, and follow-up skills.
Efficiently read and decipher manufacturer instructions.
Experience with Network switch programming.
IP camera programming experience.
Perform any other duties not specifically stated herein, but which your supervisor may assign.
Operational knowledge of Virtual Desktop Infrastructure (VDI)
Operational knowledge of switch configuration and programming.
Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Benefits: Company Paid!

Medical, Dental, Prescription & Vision Benefits

Life, AD&D, and LTD insurance

Paid Vacation and Holidays

Company-Matched 401K and IRA Retirement Savings

Wachter

Help Desk

About the Job

Requirements

Responsibilities

Duties and Responsibilities:

Benefits: Company Paid!

About the Company

Wachter

Recently Posted Jobs