Recovery Product Manager

Business Introduction

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Position Summary

The Recovery Product Manager will own GSK’s Digital & Tech recovery capability, including the strategy, priorities, standards and assurance that support GSK’s ability to recover from major technology crises that could impact patient supply, research and colleague productivity. 

This role will ensure that recovery priorities remain clear and current, including Recovery Point Objective (RPO) and Recovery Time Objective (RTO) commitments, recovery tiering of Tier 0 foundational infrastructure platforms and Tier 1 Digital Crown Jewels and critical applications, associated dependencies, and the resulting order of recovery operations. 

The Recovery Product Manager will establish and govern recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech, while overseeing recovery readiness and communicating recovery strategy, assurance and risk to senior leadership. 

The role will also own the Digital & Tech crisis management framework, including the procedures, checklists and mechanisms that support effective crisis response and recovery. 

Operating within GSK’s multi-sourced technology environment, this individual will work across internal teams, strategic partners, managed service providers and specialist suppliers to strengthen and continuously improve recovery readiness. 

Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Own the strategy and multi-year roadmap for the Digital & Tech Crisis Recovery Framework, aligning priorities with GSK’s Digital & Tech strategy and measurable recovery outcomes. 

• Set, monitor and govern recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech. 

• Own the definition and governance of RPO and RTO commitments and recovery tiering for Tier 0 foundational infrastructure platforms, Tier 1 Digital Crown Jewels, critical applications and associated dependencies. 

• Ensure recovery sequencing and order of operations are clearly captured, documented, understood and exercised based on evidenced dependencies. 

• Govern recovery readiness across the technology estate, defining the measures and evidence required to demonstrate recovery against agreed objectives. 

• Govern recovery testing outcomes, identify gaps and drive resulting actions through closure with an appropriate audit trail. 

• Own and present recovery strategy, readiness, risk and assurance to senior leadership and appropriate leadership forums. 

• Manage the response and recovery framework as a product, determining roadmap priorities and working with Product Owners responsible for individual backlogs. 

• Capture lessons from recovery testing, crisis simulations and live events and use stakeholder feedback to prioritize improvements and demonstrate measurable progress over time. 

• Translate recovery requirements into relevant product backlogs and sprint delivery, using dependency, CMDB and service-mapping data to evaluate recovery priorities and sequencing. 

• Partner with the Automation Acceleration Hub to identify opportunities to use automation and AI-enabled capabilities to improve recovery execution, maintenance, communications, reporting and readiness insights. 

• Ensure AI-enabled capabilities are applied with appropriate security, compliance, human oversight and change controls. 

• Partner across Digital & Tech, Cyber Security, IT Service Management, Quality, Risk, Compliance and business teams to ensure recovery priorities and requirements are understood and appropriately governed. 

• Work with strategic partners, managed service providers and specialist suppliers to ensure recovery-readiness commitments are met. 

Why You?

Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals

• Bachelor’s degree in Technology, Engineering, Business or a related discipline, or equivalent practical experience. 
• ITIL Foundation certification. 

• 15+ years of experience in IT service continuity, disaster recovery, technology resilience, crisis management or related disciplines. 

• 5+ years of experience owning a technology product, service or recovery outcome. 

• Experience defining and governing RPO and RTO requirements, recovery tiering and recovery sequencing across complex application and infrastructure environments. 

• Experience establishing recovery strategy and communicating recovery readiness, risk and assurance to senior leadership. 

• Experience leading crisis simulations, disaster recovery exercises or recovery testing and driving resulting improvement actions. 

• Experience with product backlog prioritization and sprint-based delivery. 

• Experience operating within controlled or validated change environments and working across strategic partners or managed service providers. 

• Experience interpreting dependency, CMDB, service-mapping or similar technology data to assess recovery dependencies, sequencing and operational readiness. 

• Experience governing partner or vendor delivery against technology recovery or operational-readiness requirements. 
  

Preferred Qualification
If you have the following characteristics, it would be a plus

• Experience working within the pharmaceutical, life sciences, GxP or another highly regulated environment. 

• Business continuity, crisis management or disaster recovery certification, such as BCI or an ISO 22301-related qualification. 

• Product management certification, such as SAFe Product Owner/Product Manager or a comparable qualification. 

• Experience developing recovery metrics, scorecards or assurance frameworks to measure and improve recovery readiness. 

• Multi-cloud recovery experience. 

• Experience with CMDB, service mapping, dependency management or observability platforms. 

• Experience applying AI or automation to technology recovery, resilience or service-management activities. 

• Experience implementing AI-enabled automation within appropriate security, compliance, human-review and change-management controls. 

• Experience developing and presenting investment business cases or strategic recommendations to senior or executive leadership. 

• Experience influencing cross-functional stakeholders and technology teams without direct reporting-line authority. 

• Strong communication skills with the ability to translate complex recovery strategy, readiness and technology risk into clear business language.

#GSK-LI

#AGTech

Skills

Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design

Please visit  GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

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