Night Auditor

Position: Night Auditor
Department: Guest Services
Location: Philadelphia, PA
Employment Type: Part-Time to Full-Time
 

The Study at University City is seeking a dependable, detail-oriented Night Auditor to provide genuine hospitality and exceptional service to our guests while overseeing overnight front desk operations. This position plays an important role in ensuring a seamless guest experience, maintaining accurate financial records, and preparing the hotel for the following business day.

The Night Auditor is responsible for managing guest arrivals and departures, responding to overnight guest needs, reconciling daily financial transactions, and completing the hotel's end-of-day accounting procedures. Working independently during overnight hours, this individual must demonstrate sound judgment, strong organizational skills, and the ability to remain calm and professional when addressing guest concerns or unexpected situations.

Our caring and attentive associates reinforce our belief that guest service is our highest priority. We seek service-oriented individuals who take pride in accuracy, accountability, and creating a welcoming and secure environment for every guest.

Responsibilities

• Provide warm, professional, and efficient hospitality to guests throughout the overnight shift.
• Complete guest check-in and check-out procedures, including room assignments, payment processing, and accurate reservation management.
• Respond promptly to guest inquiries, requests, and concerns, providing thoughtful solutions and appropriate service recovery.
• Manage incoming telephone calls, reservations, and guest communications while accurately providing hotel information and rates.
• Maintain accurate room inventory, reservation records, guest accounts, and room availability within the property management system (PMS).
• Perform daily financial reconciliation, including reviewing room charges, payments, adjustments, and other transactions for accuracy.
• Complete the nightly audit process, including balancing financial reports, reconciling payment transactions, and identifying and resolving discrepancies.
• Execute the end-of-day process within the PMS, advancing the hotel to the next business day and ensuring all required reports are completed and distributed.
• Review and reconcile credit card transactions, cash payments, and other forms of payment in accordance with established procedures.
• Prepare accurate daily financial and operational reports for hotel management and applicable departments.
• Maintain detailed records of overnight activities, guest concerns, incidents, and outstanding items requiring follow-up.
• Coordinate with Housekeeping, Building Maintenance, Security, and other departments to address guest needs and operational concerns.
• Monitor overnight hotel activity, maintain awareness of guest and team member safety, and follow established security and emergency procedures.
• Serve as the primary point of contact for overnight operational matters, escalating significant concerns to management as appropriate.
• Communicate important information and unresolved matters to the incoming morning team to ensure a seamless transition between shifts.
• Maintain a clean, organized, and welcoming Front Desk and Living Room environment.
• Follow all Study Hotels policies, procedures, cash-handling standards, and guest confidentiality requirements.
• Perform additional guest services and operational duties as assigned.

Fundamentals

• High school diploma or equivalent required.
• At least one year of hotel front desk or night audit experience preferred.
• Experience with hotel property management systems and daily financial reconciliation preferred.
• Strong mathematical aptitude and ability to accurately review financial transactions, calculate adjustments, and identify discrepancies.
• Intermediate computer proficiency, including Microsoft Outlook, Word, and Excel.
• Excellent verbal and written communication skills with a professional, courteous, and approachable demeanor.
• Ability to work independently, exercise sound judgment, and resolve guest concerns with minimal supervision.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting established deadlines.
• Ability to maintain confidentiality when handling guest information, financial records, and sensitive operational matters.
• Ability to remain calm, composed, and service-focused during emergencies or challenging guest interactions.
• Ability to communicate effectively in English to support guest interactions, operational reporting, and emergency procedures. Additional language skills are valued.
• Availability to work overnight shifts, including weekends and holidays, based on business needs.
• Ability to stand for extended periods and perform duties in an indoor, climate-controlled environment.
• Ability to lift, carry, or move items weighing up to 50 pounds, with or without reasonable accommodation.

About Us

The Study at University City is a 212-room hotel located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia. Designed as a place of discovery and connection, the hotel blends thoughtful hospitality with contemporary residential-inspired guest rooms and welcoming public spaces.

The property is home to CO-OP Restaurant & Lounge, a lively 120-seat restaurant and lounge known for spirited hospitality and seasonal menus. The hotel also features 7,000 square feet of meeting and event space, hosting university functions, corporate meetings, conferences, and private events.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life, and disability insurance, paid time off, and paid holidays. Team members may also participate in our 401(k) retirement savings plan and Employee Assistance Program.

Study Hotels is a drug-free workplace. Employment may be contingent upon successful completion of applicable pre-employment background screening and drug testing, in accordance with applicable law.

Study Hotels is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.