Guest Service Associate – Housekeeping

Job Description

Key Responsibilities:

1. Room Cleaning and Maintenance:

   • Clean and prepare guest rooms as per hotel standards.
   • Change bed linens, replenish toiletries, and restock amenities.
   • Inspect rooms for maintenance issues and report them to the supervisor.

2. Public Area Maintenance:

   • Clean and maintain lobbies, hallways, and other public areas.
   • Ensure high standards of cleanliness in all assigned areas.

3. Guest Interaction:

   • Address guest requests for additional items or cleaning services promptly.
   • Provide courteous and professional service to guests at all times.

4. Laundry Services:

   • Collect, deliver, and manage guest laundry as per hotel procedures.

5. Inventory Management:

   • Maintain housekeeping supplies and report shortages to the supervisor.
   • Ensure proper usage and storage of cleaning equipment and chemicals.

6. Hygiene and Safety Compliance:

   • Follow health and safety guidelines to ensure a safe working environment.
   • Adhere to hotel policies and procedures, including the handling of lost and found items.

Skills:

• Attention to detail and a commitment to maintaining high standards of cleanliness.
• Ability to work efficiently and manage time effectively.
• Excellent communication and interpersonal skills.

Qualifications

Qualifications:

• High school diploma or equivalent.
• Previous experience in housekeeping is an advantage but not mandatory.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.