Guest Liaison Coordinator

START YOUR JOURNEY WITH US

Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.

Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.

Our story is one of heritage, passion, and belonging, and now, it could be yours too.
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.

LOVE WHAT YOU DO EVEN MORE

At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do.

We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:

• A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
• Professional growth and mentorship guided by some of the region’s most accomplished hoteliers.
• Competitive salary and benefits, including on-property accommodation and full-board meals.
• Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
• Comprehensive medical and life insurance coverage.
• All the tools, resources, and support you need to excel every day.

OUR EXPECTATIONS FROM THE ROLE:

JOB SUMMARY

To ensure the professional and effective running of the day to day rooms administrative operations in accordance with all luxury collection service standards and in line with Marriott Hotels and Resorts Policies and Procedures. To provide personalized services and direct coordinating of all aspects of the guests stay at the resort, through the co-ordination of the other operations unit. To act as the primary link between the guests and the operations, being responsible for ensuring delivery of the resorts services to visitors and guests. To maintain accurate procedures for guest “reception”, check-in and pre-arrival formalities, and arrange daily activities in line with the resorts services and functionality.  

SCOPE / BUSINESS CONTEXT

• A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.  
• Number of Direct Reports - 2
• Titles of Direct Reports – 2

CANDIDATE PROFILE

Experience:  

• At least 2 years working experience in a position relevant to the Front Office procedures from 5* hotels and resorts. Experience in working in remote locations is a strong asset.

Skills and Knowledge

• Strong Communication skills (verbal, listening, writing)   

Education or Certification   

•  High school diploma or higher.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the successful performance of the position:  
 

• Assist front office leaders to co-ordinate all activities, operations and running of Guest Services Center- whilst actively displaying a proactive team work.
• Together with direct report, take a leading role in positively representing the company with guest through reinforcing a customer focused approach to hotel operations at all times and harnessing Guest Satisfaction Survey (GSS) data is a tool measure success.
• Activity drive Marriott Internatinal programme and ensure daily, monthly, and yearly target is being met.
• Run and review pre-arrival, GPS reports and ensure to keep a steady communication platform in the system for all arriving guests.
• Manage all GXP functionalities and processes and ensure a full usage of the same by all direct reports.
• As a pre-arrival communication Ambassador ensure all guest are engaged prior to arrival to resort and all other departments aware of any special occasion/ preferences communicated by the guests.
• Ensure quality of data is maintained within the property management system enabling accurate guest’s history and preferences.
• Ensure that all written guest feedback concerning Front Office/ Rooms is responded to within 48 hours of receipt.
• Ensure effective channels of communication are in place maximizing the opportunities of distributing the information available and encouraging ideas and participation from tea. (GXP CHAT SOP) member, through monthly team briefing, daily morning meeting and daily operations meeting. 
• Supply and co-coordinating effective training to AYS team to carry duties as required. Ensure training profiles are in place and kept to date.
• Participate as a member of the Hotel Fire and Emergency Team as required.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.