What We Do: AI Service Management (AISM):

Aisera offers the world’s first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

The Role:

As our Technical Alliance Manager, you work closely with our Development, Product Management, Marketing, and Sales teams in building relationships and solutions that leverage our various technology partners. You will help shape and execute a strategy to build solutions for a broad range of customer use cases while connecting technology with measurable business value. The ideal candidate should have a demonstrated ability to think strategically and solve technical challenges. The Technical Alliance Manager is responsible for understanding various partner technologies; building reference architectures, and implementing against existing APIs to create minimum viable products.

Responsibilities:

• Creating Strategic Partnerships: In the growing areas of the growing products at Aisera
• Building Solutions: Working within a cross-functional team ensuring solutions that integrate Aisera with our technology partners are developed for our mutual customers
• Diving Deep: Participate in deep architectural discussions with product development teams to ensure solutions are designed for successful deployments
• Communicating: Author or otherwise contribute to internal and customer-facing publications such as whitepapers, solutions marketing, reference architectures, and reference implementations
• Enabling: Close collaboration with product marketing enabling Aisera and partner’s sales and marketing teams, as well as internal teams including sales, solutions architecture, and support

Qualifications:

• BA or BS degree in business, engineering, computer science or related
• 4+ years of strategic alliances or similar positions
• Strong technical aptitude and the ability to work with product management
• Background and industry knowledge in the computer infrastructure and software space, with AI and ML
• Excellent written and verbal communications skills and strong presentation skills
• High energy and strong interpersonal skills
• Self-starter with the ability to manage several projects in a fast-paced environment 
• Easy to work with and a team player
• Care deeply. Have a passion for strategizing and building SecOps solutions
• Have a strong understanding of large-scale computing solutions

About Aisera:

 - Fun place to work

 - Demanding job

 - Great team

 - Great opportunity

Aisera Benefits

 - Medical, dental, and vision benefits

 - Holidays and flexible PTO

 - Paid family leave

 - 401(k) plan

 - Stock Options

 - Employment Assistance Program