Level 1 Technology Support Specialist
About the job
- One to three years of technical support experience in a help desk with service level agreements.
- Experience supporting Windows and macOS; basic Linux knowledge is a plus.
- Working knowledge of Microsoft 365 and basic administration.
- Experience adding and removing users in Active Directory.
- Experience updating group policy objects.
- Understanding of networking fundamentals, including DNS, DHCP, and IP addressing.
- Ability to troubleshoot workstation network connectivity issues.
- Ability to diagnose common hardware and software issues.
- Strong customer service skills.
- Clear written and verbal communication.
- Ability to lift up to 60 pounds and travel to client sites.
- Valid driver's license and reliable transportation.
- Ability to type at least 40 words per minute.
- Answer and document support requests through the ticketing system.
- Troubleshoot Level 1 issues across Windows, macOS, and Linux.
- Close 10 to 15 tickets per day.
- Communicate clearly with clients of varying technical backgrounds.
- Set up, configure, and maintain workstations, printers, and peripherals.
- Perform updates, upgrades, and basic system maintenance.
- Assist with onboarding and offboarding tasks.
- Follow step-by-step procedures and escalate when needed.
- Participate in an on-call rotation.
- Travel to client sites when necessary; mileage is reimbursed.
- Maintain accurate notes, documentation, and inventory records.
- CompTIA A+, Network+, or equivalent certification.
- Exposure to supporting printers, scanners, and office hardware.
About the company
Alcala Consulting manages a company’s IT needs so clients can focus on their core business. It provides 24/7 technical support and covers areas like business continuity, cloud computing, and security. Its service works through experienced, certified staff who monitor, support, and secure a company’s IT systems, offering free consultations to start. This makes IT concerns less burdensome by handling monitoring, protection, and recovery, so business operations stay available and secure. Compared with competitors, Alcala Consulting emphasizes round-the-clock support, a broad scope of IT services, and free initial consultations to help companies assess their needs. The company’s goal is to keep clients’ technology reliable and secure, enabling them to concentrate on growing their business.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Los Angeles, California
Founded
1997
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Simplify's Take
What believers are saying
- August 2026 website updates show active investment in cloud migration planning and cybersecurity strategy.
- September 11, 2026 IT consulting page adds vendor selection, contract negotiation, and AI automation.
- The Pasadena Chamber directory and 29-year history reinforce local trust and referrals.
What critics are saying
- A forty-mile Pasadena radius confines growth to one metro and concentrates revenue risk.
- Larger Los Angeles MSPs bundle Microsoft 365, security, and cloud migration faster and cheaper.
- One ransomware outage or major client loss can cripple a small 24/7 support shop.
What makes Alcala Consulting unique
- Since 1997, Pasadena-based Alcala pairs managed IT, cybersecurity, CMMC compliance, consulting, and AI automation.
- Its 2026 pages promise remote-first support and same-day onsite response within forty miles.
- It targets specific LA niches including manufacturing, CPAs, nonprofits, architecture, and engineering.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Vacation
- 401(k) Company Match
- Paid Holidays
- Professional Development Budget