Director of Retail & Distribution

Overview

Live. Work. Explore. as a part of our Retail team in Columbia Falls, the gateway to Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring a Director of Retail & Distribution to Live. Work. Explore. in Columbia Falls, Montana!

Job Summary:
Lead the retail and distribution operations that support unforgettable guest experiences throughout Glacier National Park. The Director of Retail & Distribution oversees multi-unit retail, grab-and-go food service, warehouse operations, and parkwide distribution while developing strong teams, driving financial performance, and ensuring exceptional service and operational excellence.

The Details:
Position Type: Year-Round
Salary Range: $73,216 - $79,664
Housing: Employee housing is not available

Life in Columbia Falls

• Free Glacier National Park pass
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Benefits:

• Xanterra offers competitive benefit programs and services for eligible employees. For more information, click here. 

Responsibilities

• Lead multi-unit retail, grab-and-go food service, warehouse, distribution, and delivery operations throughout Glacier National Park.
• Develop and support Store Managers and retail leaders while partnering with Human Resources on seasonal staffing, onboarding, training, performance, and employee relations.
• Drive financial performance through budgeting, labor planning, inventory control, loss prevention, merchandising, pricing, and key performance metrics.
• Maintain product availability and efficient distribution by collaborating with Corporate Retail, vendors, suppliers, and warehouse teams.
• Ensure operations meet Xanterra, National Park Service, food safety, guest service, safety, sustainability, and contractual standards.
• Create welcoming, clean, well-stocked locations and promote a culture of Legendary Hospitality™.
• Oversee fleet operations, recycling initiatives, capital projects, store improvements, and other operational priorities.
• Maintain a visible presence across park locations, including frequent travel, driving a company vehicle, and occasional overnight stays.

Qualifications

Knowledge, Skills, and Abilities: 

• Strong leadership, communication, financial, analytical, organizational, and problem-solving skills.
• Ability to lead teams and build effective relationships in a fast-paced, seasonal, multi-location operation.
• Proficiency with Microsoft Word and Excel, point-of-sale (POS) systems, inventory management systems, and related retail technology.
• Commitment to safety, operational excellence, and Legendary Hospitality™.
• Valid driver’s license and ability to meet company driving requirements. 

Experience and Education: 

• Minimum of five years of progressive retail management experience in a high-volume, multi-unit environment, including experience leading managers and geographically dispersed operations.
• Food service experience preferred, particularly in grab-and-go, coffee, specialty beverage, or other retail-based food and beverage operations.
• Warehouse, distribution, supply chain, inventory control, receiving, or logistics experience preferred.
• Bachelor’s degree in Business Administration, Management, Retail, Hospitality, Marketing, Supply Chain Management, or a related field preferred.
• Significant relevant management and operational experience may be considered in place of a degree.

Work Environment:

• Primarily office-based during the off-season and fast-paced, hands-on, and guest-facing during peak season.
• Frequent travel throughout Glacier National Park and extended days, weekends, holidays, and occasional overnight stays are required based on operational needs.

Supervisory Responsibility:

• Directly supervises the Assistant Director of Retail, Warehouse Manager, and Supply Chain Manager, with overall leadership responsibility for a department of up to 84 employees during peak season.
• Direct reports oversee additional year-round and seasonal staff within their respective areas.

Physical Requirements:

• Ability to regularly sit, stand, walk, bend, and navigate stairs and uneven surfaces in lodges, warehouse, food service, and outdoor environments.
• Must be able to safely operate a company vehicle for extended periods and travel frequently between in-park locations.
• Ability to lift, carry, push, or pull up to 50 pounds and assist with hands-on operational needs. 
• Must be able to work extended periods on their feet and adapt to varying weather and environmental conditions.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.