Lifesaving Outcomes Coordinator

Location: Salt Lake City, Utah (onsite at Sugar House location)

Hiring Range: This position’s hiring range is anticipated to be $19.50 to $23 hourly, depending on experience, plus great benefits!

Schedule: The schedule for this full-time role is anticipated to be Thursday – Monday with possible shift times of 9:30 am – 6:30 pm and 8 am – 5pm. All schedules are subject to change.

Position Summary: Lifesaving Outcomes Coordinators are responsible for the daily functions and growth of lifesaving outcome programs including adoptions, transports/transfers and foster care of animals in our program locations. Coordinators act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. While this role includes responsibilities in all outcome-focused programs, coordinators may receive intensive assignments in a particular program, based on organizational needs. Senior coordinators have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish tasks.

Culture Statement and Responsibility: We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

Essential Duties and Responsibilities:

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.

• Coordinate and conduct day-to-day lifesaving program activities including pet adoptions, pet transports, foster care, and other activities; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving including pre- and post-adoption & foster parent support.

• Lead and empower volunteers and volunteer teams in support of programs with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity; deliver and lead superior customer service.

• Develop a detailed knowledge Best Friends’ programs to speak knowledgably about and support teams in providing or communicating about programs.

• Work collaboratively with and assist Best Friends’ team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping.

• Responsible for maintaining a safe workplace, valuing, and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions.

Skills and Experience:

• Experience with foster programming is required. Strong preference for experience as a foster program coordinator, but will consider applicants who regularly foster dogs or cats for an organization.

• Previous experience working with dogs and/or cats in a professional or volunteer capacity. Basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.

• Prior professional experience working in a public facing role providing a high level of customer service to clients, customers, or the community is required.

• Strong communication skills – the ability to communicate effectively in a professional and welcoming manner via various methods of communication, including in-person, written/e-mail, and over the phone.

• Bilingual or multi-lingual skills are preferred but not required.

• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.

• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.  

• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands. 

• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.

• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Physical Requirements:

• Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.

• Perform repetitive tasks for extended periods of time including typing, arm, and hand motion. Sit, stand, or walk for extended periods of time.

• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.

• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.

• Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns.

• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.