Whatever Whenever Runner

PURPOSE OF ROLE

The Whatever Whenever Runner supports the guest journey by responding to guest requests, assisting in guest rooms, supporting Welcome with item delivery and errands as required, and maintaining clean, well‑organised pantry areas to ensure prompt and seamless service delivery.

JOB RESPONSIBILITIES 

• Actioning requests through Hotel Dispatch systems.
• Action all guest requests for amenities, including: 
  • Towels, pillows, blankets, toiletries, irons, etc.
• Deliver requested items promptly, professionally, and courteously
• Enter guest rooms following all privacy, safety, and service protocols
• Assist guests in-room by (When required): 
  • Explaining room features such as lighting, air conditioning, TV, safe, curtains, and minibar
  • Demonstrating use of in-room technology when required
• Provide basic first‑level troubleshooting for simple issues, including: 
  • TV not functioning (checking power, remote batteries, source/input)
  • Wi‑Fi connection assistance
  • Air conditioning or lighting controls
• Escalate unresolved or technical issues to Engineering or IT via the appropriate channel
• Monitor usage and report low stock levels to the Supervisor promptly
• Assist Wheels team with: 
  • Urgent luggage delivery to rooms – guest follow ups
  • Luggage retrieval for departing guests when required 
  • Luggage transfers or storage as directed
• Handle guest belongings carefully and respectfully at all times
• Assist in off-property errands such as purchasing items for guests unavailable at the hotel.
• Report accidents, injuries, and unsafe work conditions to manager
• Welcome and acknowledge all guests according to company standards
• Visually inspect items prior to delivery (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Perform other reasonable job duties as requested by Supervisors.

EDUCATION & EXPERIENCE

Education: High school certificate or equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None