National Bank of Canada

Offers personal and commercial banking services

Collections Agent

Accounts Payable/ReceivableConfirmed live in the last 24 hours

Full-timeCanadaNo salary listedHybrid

About the Job

Requirements

Hold a college diploma or have equivalent experience and at least two years of experience in administration, customer service, banking, financial services, credit, collections, or a related field.
Have experience managing client accounts, documenting payment arrangements, and maintaining accurate records.
Be proficient with Microsoft Office and able to quickly learn new systems and applications.
Have knowledge of collections practices and applicable compliance requirements.
Have experience working in a fast-paced environment while managing multiple priorities.
Strong attention to detail, professional judgment and discretion, respect for confidentiality, a customer-focused approach, problem-solving and negotiation skills, and ability to adapt to changing priorities.

Responsibilities

Respond to client inquiries and address collection-related concerns in a professional and timely manner.
Negotiate payment arrangements and secure payments while maintaining positive client relationships.
Collaborate with clients to resolve disputes and identify equitable solutions that support business objectives.
Manage collections files, assess account status, and determine appropriate next steps, including escalation actions when required.
Ensure the accuracy, completeness, and confidentiality of client information and documentation.
Document collection activities, payment agreements, and account updates in accordance with established procedures and compliance requirements.

Desired Qualifications

Experience with collections regulations is considered an asset.
French is considered an asset.

A career as a Collections Agent in the National Bank Equipment Finance team at National Bank means acting as a customer-focused collections professional who builds constructive relationships with clients and negotiates fair solutions to achieve positive outcomes. This role allows you to make a meaningful impact through your expertise in collections, customer service, problem resolution, and portfolio management throughout the lifecycle of Equipment Finance accounts.

Your role

Respond to client inquiries and address collection-related concerns in a professional and timely manner.
Negotiate payment arrangements and secure payments while maintaining positive client relationships.
Collaborate with clients to resolve disputes and identify equitable solutions that support business objectives.
Manage collections files, assess account status, and determine appropriate next steps, including escalation actions when required.
Ensure the accuracy, completeness, and confidentiality of client information and documentation.
Document collection activities, payment agreements, and account updates in accordance with established procedures and compliance requirements.

Your team

The Equipment Finance sector consists of more than 300 specialists across Canada who work collaboratively and proactively to deliver exceptional client experiences and continuously improve our processes.

Within the Equipment Finance department, you are part of a team of more than 300 colleagues and report to the Manager, Contract Administration. Our team stands out for its commitment to client service excellence, teamwork, and delivering effective financing solutions. We aim to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

Hold a college diploma or equivalent experience and a minimum of 2 years of experience in administration, customer service, banking, financial services, credit, collections, or a related field.
Experience managing client accounts, documenting payment arrangements, and maintaining accurate records.
Proficiency with Microsoft Office and the ability to quickly learn new systems and applications.
Knowledge of collections practices and applicable compliance requirements; experience with collections regulations is considered an asset.
Experience working in a fast-paced environment while managing multiple priorities.

Mandatory Languages

English required
French is considered an asset

Soft skills

Strong attention to detail
Professional judgment and discretion
Respect for confidentiality
Customer-focused approach
Problem-solving and negotiation skills
Ability to adapt to changing priorities

Languages:

English

About the Company

National Bank of Canada

Offers personal and commercial banking services

NBC provides personal and commercial banking, wealth management, and financial planning to individuals, SMEs, and large institutions. Its products operate through deposits, loans, mortgages, and investment services delivered via branches, digital platforms, and advisory teams to support client needs. It differentiates itself with a strong presence in Quebec, a customer-centric, human-focused approach, and a focus on long-term relationships rather than generic offerings. The goal is to help clients achieve financial well-being while expanding NBC’s footprint and positive impact in the communities it serves.

Company size: Not listed
Company stage: IPO
Headquarters: Québec City, Canada
Founded: 1859

Recently Posted Jobs

Explore more opportunities at National Bank of Canada

See more jobs