Associate Director - Client Engagement

Company description

Tasked with tackling a labyrinth of payers and organized customers, with limited resources, payer marketers can sometimes feel trapped between a rock and—well…you know.

Which is why our clients need an agency that knows how to rock in a hard space. Since day one, Payer Sciences has approached managed markets from a different angle. We firmly believe the truth lies in the data. We relentlessly analyze what formulary decision-makers and prescribers actually do, revealing patterns and practices that impact stakeholders across the treatment journey, and drive bottom-line results.

This disciplined approach requires an investment in sharp minds and multiple perspectives. To that end, Payer Sciences has assembled a flat and flexible organization, with analytics, consulting and communications living together under one roof—as one fully aligned team—so that we’re always ready to rock. No matter how hard the space.

Payer Sciences is part of Publicis Health North America, and a subsidiary of the Publicis Group (OTCQX: PUBGY).

Overview

The Associate Director, Client Strategy and Execution is a developing account owner responsible for leading significant workstreams, smaller accounts, or defined portions of larger accounts under the guidance of a Director or Senior Director. This role is responsible for translating client needs into strategic direction and executable plans while building stronger judgment in client relationship management, financial stewardship, resource planning, growth, and team leadership.

Role Differentiation

• Functions as a developing account owner, with responsibility for smaller accounts, major workstreams, or defined portions of larger accounts.
• Builds toward full Director-level account ownership by taking on meaningful client relationship, financial, staffing, and delivery leadership responsibilities.
• Expected to bring Directors well-developed recommendations, not simply unresolved issues.
• Begins to connect execution, strategy, client needs, financial stewardship, and team development into integrated account leadership.

Responsibilities

Emerging Account Leadership

• Serve as the responsible lead for smaller accounts, major workstreams, or defined portions of larger client engagements.
• Drive day-to-day client engagement where assigned, ensuring priorities, next steps, risks, and decisions are clearly managed.
• Support primary client relationship ownership by building trust, showing command of account details, and escalating appropriately.

Strategic Planning and Client Advisory

• Lead account planning inputs, quarterly business planning support, Market Access strategic advisory inputs, and strategic ideation for assigned areas.
• Contribute to organic growth strategy, opportunity development, proposal materials, and conversion support.
• Translate client, payer, market research, advisory board, competitive, and access insights into strategic recommendations.

Delivery and Quality Oversight

• Lead multi-workstream delivery where assigned, connecting project execution to client strategy and account priorities.
• Provide strategic review and quality oversight for client work before Director or Senior Director review.
• Manage workshop design, planning, facilitation support, and strategic partner coordination within assigned scope.

Resource and Financial Support

• Support resource planning, account staffing recommendations, budget stewardship, margin awareness, and financial tracking for assigned accounts or workstreams.
• Identify resource constraints, scope risks, operational inefficiencies, and opportunities for improved delivery.
• Escalate account, financial, and delivery issues with clear recommendations.

People Development

• Coach Senior Managers and Managers on client communication, workstream ownership, strategic thinking, and delivery quality.
• Support promotion readiness and bench-strength development by creating opportunities for team members to take on broader ownership.

Critical Capabilities

• Developing account ownership
• Client relationship management
• Strategic planning support
• Financial and resource awareness
• Multi-workstream coordination
• Strategic review
• Coaching Managers and Senior Managers
• Escalation judgment

Qualifications

• Bachelor’s degree in business, marketing, healthcare, communications, life sciences, or a related field preferred; equivalent combinations of education and experience will be considered.
• 7+ years of relevant professional experience in client services, consulting, market access, healthcare, pharmaceutical communications, strategy, operations, account management, or a related discipline.
• Demonstrated ability to lead significant workstreams or smaller accounts, manage client priorities, and translate business needs into strategic and executable plans.
• Experience providing strategic review, developing recommendations, supporting financial/resource planning, and escalating risks with context and options.
• Experience coaching Managers, Senior Managers, or junior team members on workstream ownership, client communication, and delivery quality.
• Strong communication, collaboration, organization, problem-solving, client service, and cross-functional leadership skills.
• Proficiency with standard business applications, including Microsoft PowerPoint, Excel, Word, and Outlook.

Success Measures

• Smaller accounts or major workstreams are led with increasing autonomy.
• Client needs are translated into clear strategic and execution plans.
• Directors receive well-developed recommendations rather than unresolved issues.
• Delivery, quality, staffing, and financial risks are surfaced early.
• Managers and Senior Managers receive meaningful coaching and clearer growth paths.
• The Associate Director demonstrates increasing readiness for full Director-level account ownership.

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

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Compensation Range: USD $60,800.00 - USD $93,600.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/30/2026.