Société Générale de Surveillance

Testing, inspection, and certification services globally

Operations Analyst

Business OperationsUpdated on Nov 13

Full-timeBuenos Aires, ArgentinaNo salary listed

About the Job

Requirements

A technical, technologist, or professional qualification in Logistics, Tourism, International Trade, or a related field.
At least 2 years of experience in Operations, Customer Service, Customer Experience, Service Coordination, Back Office, or Customer Support positions.
Experience tracking cases, coordinating activities, and serving customers.
Intermediate Excel skills.
Experience using CRM, ERP, or management platforms.
Intermediate English is desirable.

Responsibilities

Coordinate and schedule assigned audits, inspections, and services.
Communicate frequently with customers to manage dates, documentation, inquiries, and requirements.
Track service operations to ensure deadlines and commitments are met.
Coordinate auditor availability and the resources needed to deliver services.
Manage schedule changes, rescheduling, and operational incidents.
Provide administrative and operational support throughout the service lifecycle.
Keep information current in management systems and platforms.
Track outstanding items and help resolve situations that could affect service delivery.
Prepare operational tracking reports and indicators.

Desired Qualifications

Experience in e-commerce, logistics, retail, tourism, or service companies.

Descripción del empleo

Coordinar y programar auditorías, inspecciones y servicios asignados.
Mantener comunicación frecuente con clientes para gestionar fechas, documentación, consultas y requerimientos.
Realizar seguimiento operativo de los servicios asegurando el cumplimiento de plazos y compromisos.
Coordinar la disponibilidad de auditores y recursos necesarios para la ejecución de los servicios.
Gestionar cambios de programación, reprogramaciones e incidencias operativas.
Dar soporte administrativo y operativo durante todo el ciclo del servicio.
Mantener actualizada la información en los sistemas y plataformas de gestión.
Realizar seguimiento a pendientes y contribuir a la resolución de situaciones que puedan impactar la prestación del servicio.
Elaborar reportes e indicadores de seguimiento operativo.

Requisitos

Técnico, Tecnólogo o Profesional en Logística, Turismo, Comercio Internacional o carreras afines.
Mínimo 2 años de experiencia en posiciones de Operaciones, Customer Service, Customer Experience, Coordinación de Servicios, Back Office o Atención al Cliente.
Experiencia en seguimiento de casos, coordinación de actividades y atención a clientes.
Deseable experiencia en empresas de e-commerce, logística, retail, turismo o servicios.
Manejo intermedio de Excel.
Experiencia utilizando CRM, ERP o plataformas de gestión.
Capacidad para manejar múltiples tareas y prioridades simultáneamente.
Inglés intermedio (deseable).

Información adicional

Competencias

Orientación al cliente.
Organización y planificación.
Comunicación efectiva.
Atención al detalle.
Capacidad para gestionar múltiples prioridades.
Resolución de problemas.
Trabajo en equipo.
Adaptabilidad y flexibilidad.
Proactividad y sentido de urgencia.

Beneficios

Prepaga de primer nivel para el empleado y el grupo familiar directo
Wellhub + Bonda
Modalidad: Híbrida ( 2 días oficina, 3 días home office)
Horario: Lunes a Viernes de 8:30 a 17:30hs

About the Company

Société Générale de Surveillance

Testing, inspection, and certification services globally

SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.

Company size: 10,001+
Company stage: IPO
Headquarters: Geneva, Switzerland
Founded: 1878

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