DNAM Brands

Vertical fashion house: design, manufacture, distribution

Wholesale Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeBeverly Hills, CA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least 2 years of customer service experience is required.
Experience supporting wholesale or business-to-business customers in the apparel, fashion, accessories, or consumer goods industry is preferred.
Experience with enterprise resource planning systems such as Apparel Magic, Full Circle, NetSuite, SAP, or Microsoft Dynamics is desirable.
Proficiency in Microsoft Office, especially Excel and Outlook, is required.
The candidate must be able to manage multiple customer accounts and priorities.
The candidate must be able to identify and resolve order issues proactively.
The candidate must be comfortable working cross-functionally with Sales, Warehouse, Inventory, Shipping, and Accounting teams.
The candidate must be able to work in a fast-paced, growing, and deadline-driven environment.

Responsibilities

Serve as the primary point of contact for wholesale customers and retail accounts by phone and email.
Process and maintain wholesale customer orders accurately and efficiently.
Review purchase orders to ensure customer, pricing, product, and shipping information is accurate.
Provide customers with order status updates, estimated ship dates, tracking information, and product availability.
Monitor open orders, backorders, and shipment timelines and proactively communicate delays or changes to customers.
Resolve customer concerns related to orders, shortages, shipping discrepancies, returns, credits, cancellations, and exchanges.
Coordinate with Sales, Warehouse, Inventory, Production, and Routing teams to support accurate and on-time order fulfillment.
Maintain accurate customer records, order details, and account information within company systems.
Process returns, return merchandise authorizations, credits, and customer claims in accordance with company policies.
Assist customers with product information, pricing, inventory availability, and order-related questions.
Support major retail and wholesale accounts while adhering to customer routing guides, compliance requirements, and shipping standards.
Research and resolve order discrepancies, shortages, overages, and shipping issues.
Communicate professionally with freight carriers and internal shipping teams when necessary.
Partner with Accounting to assist with credit-related questions and customer account discrepancies.
Support seasonal order entry, high-volume shipping periods, and peak business needs.
Build and maintain positive customer relationships through responsive and professional service.
Perform additional customer service and administrative duties as assigned.

Desired Qualifications

An Associate or Bachelor's degree is preferred.
Experience with enterprise resource planning systems such as Apparel Magic, Full Circle, NetSuite, SAP, or Microsoft Dynamics is a plus.

DNAM Brands is a family-owned and operated owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. We are seeking a highly organized, detail-oriented, and customer-focused Wholesale Customer Service Representative to support our growing portfolio of fashion and lifestyle brands.

In this role, you will serve as a key point of contact for wholesale customers accounts, supporting the order lifecycle from order entry through fulfillment and delivery. You will work closely with the Sales, Warehouse, Production, Inventory, Routing, and Accounting teams to provide accurate order updates, resolve customer concerns, and ensure wholesale orders are processed efficiently and in accordance with customer requirements.

The ideal candidate has experience supporting wholesale or B2B customers within the apparel, fashion, accessories, or consumer goods industry and is comfortable working in a fast-paced, high-volume environment.

Responsibilities

Serve as a primary point of contact for wholesale customers and retail accounts via phone and email

Process and maintain wholesale customer orders accurately and efficiently

Review purchase orders and ensure customer, pricing, product, and shipping information is accurate

Provide customers with order status updates, estimated ship dates, tracking information, and product availability

Monitor open orders, backorders, and shipment timelines and proactively communicate delays or changes to customers

Resolve customer concerns related to orders, shortages, shipping discrepancies, returns, credits, cancellations, and exchanges

Coordinate with Sales, Warehouse, Inventory, Production, and Routing teams to support accurate and on-time order fulfillment

Maintain accurate customer records, order details, and account information within company systems

Process returns, RMAs, credits, and customer claims in accordance with company policies

Assist customers with product information, pricing, inventory availability, and order-related questions

Support major retail and wholesale accounts while adhering to customer routing guides, compliance requirements, and shipping standards

Research and resolve order discrepancies, shortages, overages, and shipping issues

Communicate professionally with freight carriers and internal shipping teams when necessary

Partner with Accounting to assist with credit-related questions and customer account discrepancies

Support seasonal order entry, high-volume shipping periods, and peak business needs

Build and maintain positive relationships with customers by providing responsive and professional service

Perform additional customer service and administrative duties as assigned

Qualifications

High school diploma or equivalent; Associate or Bachelor's degree preferred

2+ years of customer service experience, preferably in the apparel, fashion, or consumer
goods industry

Experience with ERP systems (such as Apparel Magic, Full Circle, NetSuite, SAP, or
Microsoft Dynamics) is a plus

Proficiency in Microsoft Office, especially Excel and Outlook

Strong organizational and time-management skills with the ability to manage multiple customer accounts and priorities

Ability to identify and resolve order issues proactively

Comfortable working cross-functionally with Sales, Warehouse, Inventory, Shipping, and Accounting teams

Ability to thrive in a fast-paced, growing, and deadline-driven environment

About the Company

DNAM Brands

Vertical fashion house: design, manufacture, distribution

DNAM Brands designs, manufactures, and distributes apparel and accessories for men, women, and children through a vertically integrated global platform. It operates in-house across creative direction, product development, sampling, and production, and it runs a global logistics network for both direct-to-consumer and wholesale fulfillment, plus a large licensing program with over 20 licenses. Its edge comes from end-to-end control of the supply chain, a diversified portfolio of licensed brands, and a broad distribution network that includes 15 international distributors plus direct-to-consumer channels. Its goal is to provide complete brand-building, manufacturing, and distribution services that connect fashion labels to a worldwide retail network while ensuring consistent quality and scalable growth for its partners.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at DNAM Brands

See more jobs