Full-Time
Wholesale Customer Service Representative
DNAM Brands
Vertical fashion house: design, manufacture, distribution
No salary listed
Beverly Hills, CA, USA
In Person
Bachelor's, Associate's
 Customer Experience & Support (1) |
|---|
- A high school diploma or equivalent is required.
- At least 2 years of customer service experience is required.
- Experience supporting wholesale or business-to-business customers in the apparel, fashion, accessories, or consumer goods industry is preferred.
- Experience with enterprise resource planning systems such as Apparel Magic, Full Circle, NetSuite, SAP, or Microsoft Dynamics is desirable.
- Proficiency in Microsoft Office, especially Excel and Outlook, is required.
- The candidate must be able to manage multiple customer accounts and priorities.
- The candidate must be able to identify and resolve order issues proactively.
- The candidate must be comfortable working cross-functionally with Sales, Warehouse, Inventory, Shipping, and Accounting teams.
- The candidate must be able to work in a fast-paced, growing, and deadline-driven environment.
- Serve as the primary point of contact for wholesale customers and retail accounts by phone and email.
- Process and maintain wholesale customer orders accurately and efficiently.
- Review purchase orders to ensure customer, pricing, product, and shipping information is accurate.
- Provide customers with order status updates, estimated ship dates, tracking information, and product availability.
- Monitor open orders, backorders, and shipment timelines and proactively communicate delays or changes to customers.
- Resolve customer concerns related to orders, shortages, shipping discrepancies, returns, credits, cancellations, and exchanges.
- Coordinate with Sales, Warehouse, Inventory, Production, and Routing teams to support accurate and on-time order fulfillment.
- Maintain accurate customer records, order details, and account information within company systems.
- Process returns, return merchandise authorizations, credits, and customer claims in accordance with company policies.
- Assist customers with product information, pricing, inventory availability, and order-related questions.
- Support major retail and wholesale accounts while adhering to customer routing guides, compliance requirements, and shipping standards.
- Research and resolve order discrepancies, shortages, overages, and shipping issues.
- Communicate professionally with freight carriers and internal shipping teams when necessary.
- Partner with Accounting to assist with credit-related questions and customer account discrepancies.
- Support seasonal order entry, high-volume shipping periods, and peak business needs.
- Build and maintain positive customer relationships through responsive and professional service.
- Perform additional customer service and administrative duties as assigned.
- An Associate or Bachelor's degree is preferred.
- Experience with enterprise resource planning systems such as Apparel Magic, Full Circle, NetSuite, SAP, or Microsoft Dynamics is a plus.
DNAM Brands designs, manufactures, and distributes apparel and accessories for men, women, and children, including private-label programs and a broad portfolio of licensed brands. It runs in-house design, product development, sampling, and production, plus licensing program management, with a global logistics network that handles inventory, shipping, and delivery to retailers and consumers. Its vertical integration and its mix of over 20 licenses, along with 15 international distributors and a direct-to-consumer arm, help it control quality and speed from concept to delivery. Its goal is to connect fashion labels to a worldwide retail network through end-to-end brand building, manufacturing, and distribution that supports scalable growth and consistent quality.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Simplify's Take
What believers are saying
- DNAM updated its site on May 3, 2026, signaling active commercial operations.
- July 2026 postings show continued product development and e-commerce investment.
- Von Dutch Ranch launch momentum supports near-term merchandising and wholesale sell-in.
What critics are saying
- Inactive July 2026 roles suggest hiring instability and slower execution across e-commerce teams.
- A 2013 DNAM licensing fight with Lindsay Lohan shows license-friction and royalty exposure.
- Fashion licensing is fragile; losing Von Dutch or Ed Hardy would cut leverage quickly.
What makes DNAM Brands unique
- DNAM Brands runs design, manufacturing, sampling, and distribution in-house across three continents.
- It controls over 20 licenses, including Von Dutch, Ed Hardy, and Kendall + Kylie.
- Its private-label plus licensing model reaches wholesale, DTC, and international distributors.
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