Tatu City

Special Economic Zone for industrial development

IT Support Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeTatu City, KenyaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in IT or Computer Science, or at least 3 years of equivalent job experience.
Experience supporting IT infrastructure, including phones, networks, printers, and desktop systems.
Experience operating with Virtual Desktop Infrastructure; Azure Virtual Desktop is preferred.
Familiarity with local area networks, wireless local area networks, and virtual networking; CCNA or equivalent is a plus.
Experience with Microsoft 365, Domain Name System, and mail flow.
Experience working within an Information Technology Infrastructure Library framework.
Strong experience configuring, assessing, and troubleshooting Voice over Internet Protocol solutions, including Teams, Genesys, and Polycom.
Ability to identify trends and risks and make proactive recommendations.
Attention to detail, organizational skills, creativity, and out-of-the-box thinking.
Communication and problem-solving skills and the ability to work under pressure.

Responsibilities

Act as the second line of support for all IT-related inquiries and issues from staff members.
Install, diagnose, and resolve hardware, software, and network connectivity issues.
Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.
Assess potential risks and technical challenges and propose mitigation methods.
Ensure the Call Center’s IT environment complies with company security guidelines.
Investigate and resolve escalated support requests from end-users.
Support IT components such as networking, telecommunication systems, and security services.
Adhere to operational, configuration, and other policies and procedures as instructed.
Log and document all user queries, issues, and solutions in line with troubleshooting procedures.
Provide global support independently and/or in collaboration with the team during respective time zones to ensure continuous follow-the-sun support for Global IT Operations.

Desired Qualifications

Azure Virtual Desktop experience is preferred.
CCNA or equivalent is a plus.

IT Support Specialist

Tatu City · Tatu City, Kenya · Full-time · Posted 2025-05-02

Workplace: on_site

Department: ICT Department

Description

We are looking for an IT Support Specialist to join our team in Tatu City to support our Call Center operations. In this role, you will be the first point of contact for technical assistance and play a key role in maintaining the smooth and efficient running of the call center’s IT infrastructure.

As an IT Support Specialist, you will provide technical assistance to users and/or business teams through phone support, face-to-face interaction, and office-based troubleshooting. Knowledge of end-user support, telecommunication systems, and infrastructure support is essential to keeping us on the cutting edge.

Responsibilities

Act as the second line of support for all IT-related inquiries and issues from staff members.
Install, diagnose, and resolve hardware, software, and network connectivity issues.
Monitor and maintain endpoints by assessing performance, analyzing logs, and troubleshooting issues.
Assess potential risks and technical challenges and propose mitigation methods.
Ensure the Call Center’s IT environment complies with company security guidelines.
Investigate and resolve escalated support requests from end-users.
Support IT components such as networking, telecommunication systems, and security services.
Adhere to operational, configuration, and other policies and procedures as instructed.
Log and document all user queries, issues, and solutions in line with troubleshooting procedures.
Provide global support independently and/or in collaboration with the team during respective time zones to ensure continuous follow-the-sun support for Global IT Operations.

Qualifications

Bachelor’s degree in IT, Computer Science, or a related field, or 3+ years of equivalent job experience.
Experience supporting IT infrastructure, including phones, networks, printers, and desktop systems.
Experience operating with VDI (AVD preferred).
Familiarity with LAN, WLAN, and virtual networking (CCNA or equivalent is a plus).
Experience with M365, DNS, and mail flow.
Experience working within an ITIL Framework.
Strong experience configuring, assessing, and troubleshooting VoIP solutions (Teams, Genesys, Polycom).
Ability to identify trends and risks and make proactive recommendations.
Attention to detail, excellent organizational skills, creativity, and out-of-the-box thinking.
Excellent communication and problem-solving skills and the ability to work under pressure.

Apply

Apply at Tatu City

About the Company

Tatu City

Special Economic Zone for industrial development

Tatu City develops Kenya’s first operational Special Economic Zone (SEZ) and a 5,000-acre mixed-use city created by Rendeavour. It provides infrastructure-ready plots and fully developed spaces across industrial, residential, office, and educational uses within an SEZ designed to ease permits and services for businesses, backed by international investors. It differentiates itself by offering a government-recognized SEZ plus a complete ecosystem—homes, offices, schools, and recreation—within one regulated, long-term project. Its goal is to accelerate Kenya’s economic growth by attracting investment and enabling companies to set up, hire people, and expand, aligned with Vision 2030.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Nakuru, Kenya
Founded: 2008

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