ServiceNow Engineer – Mid Level

A&M Technologies, Inc. (A&M) is a minority-owned small business established in 2014, specializing in providing expert Federal IT support and management services. Our comprehensive offerings include systems integration, IT security, continuity of business operations support, IT infrastructure planning, enterprise resource planning (ERP) systems support, business process automation, cloud migration, software engineering, systems engineering, and IT project management.

At A&M, we take pride in our diverse and high-performing team. With unwavering dedication and commitment to our customers' success, our practitioners bring unparalleled expertise to every project. Through our collaborative "one-team" approach and technical prowess, we excel in assisting our clients in overcoming their most complex IT challenges.

We are seeking an experienced Mid Level ServiceNow Engineer to join our team. This position is located in Sterling, VA and requires an Active Top Secret Clearance with SCI and CI polygraph.

Responsibilities 

• Build, deploy, and maintain ServiceNow infrastructure and related APIs supporting all customer applications in an AWS cloud-based environment
• Develop and maintain ServiceNow using CI/CD pipelines, test automation, and DevSecOps best practices
• Deliver day-to-day ServiceNow operations and maintenance using Discovery, Flow Designer, and SAM components, along with DevOps tooling (Foreman, Terraform, Jenkins, GitLab) and automated testing frameworks (Selenium)
• Design and execute automated test plans covering both security and functional requirements, including end-to-end and regression testing for services integrated with ServiceNow
• Configure and monitor visualization/observability tools (Grafana, Splunk) integrated with ServiceNow
• Maintain system functionality across identities, security protocols, and cloud architecture
• Configure and manage complex roles and permissions to safeguard customer data integrity and security
• Create and maintain technical documentation, including user guides and infrastructure diagrams, and prepare technical presentations for government stakeholders and senior leadership
• Communicate clearly and effectively with both technical and non-technical audiences, across management and customer-facing settings — written and verbal
• Apply strong troubleshooting skills backed by disciplined configuration management and testing practices

Required Qualifications

• 5-7+ years of ServiceNow experience and a Bachelor's degree
• Must meet DoD 8570 requirements (Security+ CE certification at minimum)
• Active ServiceNow certification(s) required
• Demonstrated expertise as a senior ServiceNow engineer, with a track record of delivering projects of similar scope
• Strong understanding of security requirements within secure/classified environments
• Familiarity with Agile methodologies, including the ability to accurately decompose tasks into Jira stories
• Expert-level troubleshooting and solution-design skills
• Strong technical documentation skills

Compensation & Benefits Highlights

• Target Salary Range: $160,000 - $175,000
• Competitive salary and benefits package
• Employee referral bonuses of up to $10,000 for eligible hires
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth

Health & Wellness

• Comprehensive medical, dental, and vision coverage for employees and eligible dependents
• Deductible reimbursement of up to $1,000 for employee-only coverage and up to $2,000 for family coverage upon meeting plan deductibles

Income Protection

• 100% company-paid short-term disability insurance
• 100% company-paid long-term disability insurance
• 100% company-paid accidental death and dismemberment (AD&D) insurance
• Company-paid life insurance coverage up to $150,000

Retirement

• 401(k) plan with immediate vesting upon eligibility. Employees become eligible after six months of service
• Pre-tax and Roth contribution options available
• Company Match: A&M provides a dollar-for-dollar match on employee contributions up to 6% of eligible compensation
• Non-Elective Contribution (NEC): A&M provides an additional 6% company contribution to all eligible participants, regardless of employee contributions

Paid Time Off

• Up to 18 days of flexible paid time off (PTO)
• Additional PTO awarded based on years of service: +2 days after 3 years, +4 days after 6 years, and +7 days after 10 years
• 10 paid holidays annually, including up to four floating holidays

Work-Life Balance

• Flexible work schedules, including flex time and compressed work schedules, based on contract and project requirements