CITIC CLSA

Asia-focused capital markets and investment group

Lead Support Analyst - FICC and EQD Applications, IT

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or above in Computer Science, Software Engineering, or an IT-related discipline is required.
Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products is required; candidates with less experience may be considered for a Senior Support Analyst role.
Good knowledge of SQL is required.
Proficiency in Windows and Linux server commands and shell scripts is required.
A good understanding of server and network infrastructure is required.
Strong problem-solving and analytical skills, and proficiency in English, are required.
Candidates must be able to work morning shifts starting at 7 a.m. and take turns working on weekends.

Responsibilities

Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users.
Mentor junior team members and provide training to new joiners in the team.
Work morning and afternoon shifts to perform health checks and monitor critical systems.
Escalate and manage incidents.
Manage change requests from development and infrastructure teams, along with other configuration changes.
Configure system monitoring rules and respond to monitoring alerts.
Maintain documentation on operational procedures and technical environment configuration.
Perform business continuity planning drills and assist with IT security and audit reviews.
Lead projects related to new system and server deployment.
Perform other tasks as directed by the manager.

Desired Qualifications

Chinese-speaking ability is an advantage.

Position Description

We are seeking for an experienced production support professional to join the TechOps team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2 support on the FICC and EQD Front to Back Office systems including both in-house applications and vendor platforms like TBricks, Imagine and Calypso to the business users.

Key Areas Of Responsibilites

Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users
Mentor junior team members and provide training to new joiners in the team
Work on morning / afternoon shifts to perform health checks and monitoring of critical systems
Incident escalation and management
Manage change requests from development and infrastructure teams and other configuration changes
Configure system monitoring rules and respond to monitoring alerts
Maintain documentation on operational procedures and technical environment configuration
Perform BCP drills and help with IT security and audit review
Leads projects related to new system and server deployment
Other tasks as directed by the manager

Requirements

Bachelor’s Degree or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution
Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products
(candidates with less experience could be considered as 'Sr. Support Analyst')
Good knowledge of SQL
Proficiency in Windows and Linux server commands and shell scripts
Good understanding of server and network infrastructure
Proven problem-solving and analytical skills and excellent communication skills in English (Chinese speaking will be advantage)
Very strong attention to details, able to work under pressure
Willing to work on morning shifts (from 7am) and take turns to work on weekend

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About the Company

CITIC CLSA

Asia-focused capital markets and investment group

CITIC CLSA provides capital markets and investment services in Asia and beyond, supporting global institutional investors, corporations, governments, and high-net-worth individuals. The company uses its award-winning research, extensive Asia network, and direct links to China to help clients access and invest in Asian markets. Its team operates across 13 countries in Asia, Australia, Europe, and the Americas, combining local knowledge with international reach. This mix helps clients execute deals, conduct in-depth market analysis, and grow their investment portfolios through China and Asia-focused opportunities. What sets CITIC CLSA apart is its deep regional network and China connections, which contrast with broader global banks and smaller regional firms. The goal is to enable clients to grow by leveraging Asia’s markets and China’s opportunities through expert advisory, research, and execution across the globe.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: $834.9M
Headquarters: Central and Western District, Hong Kong
Founded: 1986

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