Podcast Support Specialist
About the job
- 1–2 years of experience in a customer support role.
- A customer-first approach to supporting listeners.
- Clear, warm, and patient written communication, including the ability to explain technical information to nontechnical listeners.
- Resourcefulness and curiosity in interpreting and breaking down problems.
- Good judgment about what to resolve directly versus escalate.
- Reliability and organization, including the ability to own a ticket queue on a part-time schedule.
- Respond to inbound listener questions about sign-up issues, login problems, billing questions, gift redemption, and podcast app setup via email.
- Troubleshoot common listener issues.
- Flag recurring issues or trends in ticket volume to the team.
- Look up listener accounts and take actions within policy, including updating account details, issuing refunds or receipts, and resolving billing discrepancies.
- Explain how premium feeds, gifting, and subscription plans work in clear, friendly language.
- Recognize outstanding issues or platform bugs and route them to the appropriate internal team.
- Keep internal frequently asked questions and documentation up to date.
- Experience with subscription or membership businesses such as Patreon or Substack.
- Familiarity with podcast apps and RSS feeds from a listener’s perspective.
- Experience with support or ticketing tools such as Zendesk, Help Scout, or Intercom.
- Interest in podcasting or the creator economy.
- Experience in SaaS, subscriptions, or consumer apps is a plus.
About the company
Slate delivers daily online news analysis and cultural commentary through Slate.com and a podcast network. Its core product is written articles and editorials, complemented by more than 20 podcasts that began with Political Gabfest in 2005 and now include shows like Slow Burn, Culture Gabfest, What Next, and Decoder Ring. Content is consumed as articles and downloadable or streamable audio, with Slate.com drawing millions of unique visitors and its podcasts delivering hundreds of millions of downloads each year. The site’s long-running editorial voice and blend of journalism with culture-focused discussion set it apart, and the goal is to inform and engage readers and listeners as a trusted source for current events and cultural conversation.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1996
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Simplify's Take
What believers are saying
- On September 22, 2026, Slate refreshed front-page coverage across news, business, culture, and podcasts.
- Slate’s Apple Podcasts channel sells $9.99 monthly access and automatic member entitlement.
- Slate’s YouTube podcast rollout expands discovery for Slow Burn, Gabfest, Amicus, and more.
What critics are saying
- Slate’s pages warn that ad blocking makes monetization harder right now.
- Slate depends on Apple, Spotify, YouTube, and Acast for distribution and subscriptions.
- If platform algorithms shift, Slate loses discovery and subscription conversion overnight.
What makes Slate Magazine unique
- Slate’s 2026 newsroom pairs sharp political coverage with a large evergreen podcast catalog.
- Slate Plus bundles metered articles, ad-free audio, and bonus episodes at scale.
- Slate still drives daily habit through quizzes, explainers, and recurring shows like Political Gabfest.
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Benefits
- Remote Work Options