Workday Director - Professional Services Leader

Position: Workday Director, EMEA Professional Services Leader.

Location: Europe

Travel: Up to 40% across EMEA and strategic global meetings.

Our Story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Role Overview

The Workday Director, EMEA Professional Services Leader is responsible for leading the regional delivery business across Europe ensuring profitable growth, operational excellence, customer success, and employee engagement. This leader owns the overall services performance for the region, including bookings support, revenue attainment, utilization, project delivery quality, margin performance, customer satisfaction, and talent development.

As a key member of the global Workday Professional Services leadership team, the Director works closely with Sales, Customer Success, Delivery Leaders, Alliance Partners, and Workday counterparts to scale the business while maintaining delivery excellence and client outcomes.

Key Responsibilities

Business Leadership

• Lead and manage the EMEA Workday Professional Services business.
• Own regional P&L performance including revenue, margin, utilization, backlog, and forecast accuracy.
• Drive sustainable growth through collaboration with Sales and Alliance teams.
• Support regional pipeline development, deal reviews, and strategic pursuits.
• Develop and execute annual operating plans aligned to global objectives.

Delivery Excellence

• Ensure successful delivery of Workday implementations, optimization engagements, and managed services.
• Establish governance processes for project quality, risk management, and client satisfaction.
• Review and intervene in high-risk engagements to ensure successful outcomes.
• Drive consistency in delivery methodologies, tools, and best practices across the region.
• Monitor and improve key delivery KPIs.

Client Leadership

• Establish executive relationships with key customers and stakeholders.
• Act as an executive sponsor for strategic accounts and critical programs.
• Lead resolution of escalations and complex client situations.
• Drive customer retention, expansion opportunities, and referenceability.

Talent & Organization Development

• Build and lead a high-performing regional leadership team.
• Attract, develop, and retain top Workday consulting talent.
• Create succession plans for critical leadership positions.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Coach managers and future leaders across the EMEA organization.

Sales & Commercial Partnership

• Partner with Sales leadership to support strategic opportunities.
• Participate in proposal reviews, pricing strategy, and commercial approvals.
• Ensure delivery commitments align with resource capacity and business objectives.
• Support contract reviews and statement of work governance.

Alliance Management

• Develop and maintain executive relationships with Workday regional leadership.
• Support joint account planning and go-to-market initiatives.
• Represent the organization within the Workday partner ecosystem.
• Drive alignment with Workday strategic priorities and market initiatives.

Key Performance Indicators (KPIs)

Financial

• Revenue attainment
• Services gross margin
• Operating margin
• Regional backlog growth
• Forecast accuracy
• Billable utilization

Delivery

• Project health metrics
• On-time and on-budget delivery
• Customer satisfaction (CSAT)
• Escalation reduction
• Referenceable customers

Talent

• Employee engagement
• Retention of key talent
• Leadership bench strength
• Consultant productivity
• Internal promotion rates

Growth

• Services bookings support
• Pipeline influence
• Regional market growth
• Expansion revenue from existing clients

Leadership Competencies

• Strategic business leadership
• Executive presence
• P&L management
• Client relationship management
• Organizational development
• Commercial acumen
• Risk management
• Influencing without authority
• Change leadership
• Matrix leadership

Required Experience

• 12+ years of consulting or professional services leadership experience.
• 5+ years managing regional or multi-country delivery organizations.
• Deep knowledge of Workday implementation and post-production services.
• Demonstrated success leading large-scale transformation programs.
• Experience managing executive-level customer relationships.
• Proven track record of achieving revenue, margin, and utilization goals.
• Experience leading geographically dispersed teams across EMEA.

Success Profile

The successful leader will:

• Deliver consistent revenue and margin growth across EMEA.
• Build trusted executive relationships with clients and Workday.
• Develop a highly engaged and high-performing consulting organization.
• Create operational rigor while enabling scalable growth.
• Serve as the executive face of Professional Services across the region.
• Balance customer success, employee experience, and business performance to drive long-term growth.

Reporting Relationship: VP / GM, Global Workday Professional Services
Direct Reports: Regional Practice Leaders, Delivery Directors, Engagement Leaders, Resource Management Leaders

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
• Care About Our Work and our People – We understand that what we do impacts millions, and we have a responsibility to get it right.

Benefits

At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.

Our commitment to Diversity and Inclusion

Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.

Diversity Policy Statement

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

#LI-Remote

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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