OR Support Coordinator 3

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500025 Surgical Support Services

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 205 H

Compensation Range:

$20.93 - $28.26

Responsibilities:

Responsible for smooth, efficient patient care flow through all of Perioperative Services and the Operating Room. Facilitates work flow in the department by supporting Anesthesia clinical coordinators, charge nurses, surgeons and additional faculty and staff. Responsible for prioritizing critical patient cases and communication of emergency Operating Room changes and fluctuations. The timely and efficient functioning of this large, diverse and very busy suite of operating rooms and ectopic surgical locations is dependent on a flawless flow of communication through the control desk.

SUPERVISION AND DIRECTION EXERCISED:

With minimum direction and considerable latitude for independent judgment, must make complex decisions independently and assist staff and faculty in complex decision-making in high-stress work environments. May coordinate the duties of less experienced support staff. May train peers and/or less experienced support staff.

MACHINES AND EQUIPMENT USED:

Standard office equipment including, but not limited to, telephone, fax machine, pneumatic tube system, copiers, personal computers, terminals, printers, scanners, and credit card machines for point of service collection of co-pays. Must multi-task proficiently between Flowcast and eRecord systems. May use some clinical equipment.

TYPICAL DUTIES:

- Functions as the primary liaison between all levels of staff and faculty in and out of the Operating Room while demonstrating an elevated level of timely, efficient, and diverse communication in a control desk of fast-paced Operating Room and ectopic surgical locations. Continual maintenance of the White Board in collaboration with the Anesthesia Clinical Coordinator and Charge Nurse with appropriate follow-through as necessary. Triages patient calls, assesses the clinical urgency of every patient, and determines the appropriate action while communicating all changes to necessary clinical staff and faculty. Continuously maintains the manual Operating Room schedule to ensure an ever-present backup in the event of electrical or computer failure.

- Assesses and triages all Operating Room calls, pages and STAT calls, books emergent cases and communicating and coordinates appropriate faculty and staff including off-shifts and next day cases. Initiates the printing and organizing of the next day's patient call slips and wristbands.

- Serves as focal point for handling complaints from patients, faculty, nursing and anesthesiology. Answers incoming phone calls in communications center, routing calls as appropriate. Provides support for departmental activities including monitoring inventory of supplies and supply ordering, manage and stock forms and supplies, and requests from clinical staff.

- Coordinates daily efforts to edit and correct registration and billing errors during full registration process. Identifies ways to reduce follow-up, repetitive or corrective work. Utilizes EMR and scheduling software programs to facilitate work flow; manages patient tracking system ensuring correct location of patients.

- As a designated preceptor, provides training to other staff on all aspects of department-specific work including orientation to department and hospital, registration process, and customer service. Acts as an information resource for all departmental staff in regard to registration and workflow activities. Attends education programs for the department at the direction of supervisor and educates other staff.

- Performs other patient-focused tasks, including but not limited to: assigning patient transports, disseminating tasks to PSAs, monitoring pneumatic tube station and distributing contents, distributing scrubs, witnessing consent signatures, faxing charts, pulling charts for QA audits or patient care follow-up. Coordinate transportation for discharged or transferred patients as needed.

QUALIFICATIONS:

Two years of post-high school education and three years of related work experience; or an equivalent combination of education and experience.

PREFERRED:

Experience in an Emergency Department setting, including one year in a position demonstrating the ability to work with minimum supervision and direct an office operation preferred. Medical terminology experience. The ability to type accurately. Skills related to the achievement of customer satisfaction. The ability to deal calmly but efficiently with medical professionals during life-threatening situations is critical. Previous experience with PICIS and Flowcast. Must maintain a strong customer service approach at all times, with the ability to handle diverse personalities.

 

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.