Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Marketing Executive

Sales Development RepresentativeConfirmed live in the last 24 hours

Full-timeLos Cabos, BCS, MexicoNo salary listedIn-person

About the Job

Requirements

Bilingual fluency in English and Spanish is required.
Availability to work flexible schedules is required.
Proficiency with computers is required.
Exceptional customer service orientation and a positive disposition are required.
Excellent verbal and written skills, strong work standards, and follow-up are required.
Attention to detail in building business partnerships is required.
Ability to thrive amid ambiguity and openness to differences are required.

Responsibilities

Qualify leads, provide guest service, and generate tour flow.
Support in-house team VSC teams with guest-service tasks, including welcome calls, reservations, tee times, tours and excursion ticket sales, concierge fact sheets, and stocking materials, brochures, maps, and other items.
Provide value-added guest services to help teams meet VPG and tour goals, and ensure guest expectations are met and exceeded.
Represent the company positively at off-site locations and maintain collaborative working relationships with hotel and other tourist-industry affiliate employees.
Provide concierge services to resort guests and owners using a service-first, product-second approach.
Provide excellent guest service, including accurate tourist information.
Represent the company professionally to inspire confidence.
Determine guests' eligibility for promotional or gifted presentations according to training standards.
Attract eligible guests to preview the company vacation ownership program using premiums or gifts.
Inform every guest about the preview according to training standards.
Create curiosity about the company and encourage guests to tour with an open mind.
Book preview tours.
Attend mandatory meetings and training.
Complete special projects assigned by Marketing Management.

Desired Qualifications

A sales, marketing, or tourism career background is preferred.

PRINCIPAL OBJECTIVE OF POSITION

A front-line marketing executive, who qualifies leads, provides guest service and generates tour flow by performing the following duties. Supports the In-house team VSC teams with all “heart of the house” guest service, including welcome calls, reservations, tee times, tours and excursion ticket sales, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value-add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Positively represent the Company at any off-site locations and maintain a collaborative working relationship with hotel and other tourist industry affiliate employees.
Provide concierge services to all resort guests and owners in keeping, maintaining the “service first, product second” approach.
Provide excellent guest services, including accurate tourist information.
Inspire confidence in the Company through professionalism.
Determine guests' eligibility for promotional, gifted presentations, according to the standards described in training.
Attract eligible guests to preview the Company vacation ownership program using premiums (gifts).
Fully inform every guest about the preview, according to the standards described in Training.
Create curiosity about the Company and encourage guests to tour with an open mind.
Coordinate (book) the preview tour.
Attend all mandatory meetings and training.
Complete special projects as assigned by Marketing Management

QUALIFICATIONS/COMPETENCIES

Requires bilingual fluency (English-Spanish).
Availability to work flexible schedules.
Sales/Marketing or tourism career background preferred.
Proficiency in computer.
Exceptional customer service orientation and positive disposition.
Excellent verbal/written skills and work standards, follow-up.
Building business partnerships attention to details
Thriving on ambiguity, openness to differences.

#imvwsm

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About the Company

Marriott Vacations Worldwide

Operates timeshare and resort vacation brands

Marriott Vacations Worldwide focuses on vacation ownership and resort experiences across a diverse portfolio of brands. It operates vacation ownership programs and runs or collaborates with more than 100 resorts worldwide, employing staff who guide guests and share local cultures. The product works through timeshare-style ownership and resort stays, with associates helping guests plan trips, share information about destinations, and ensure smooth experiences. The company differentiates itself through a strong culture built on care, collaboration, integrity, and customer-centric decision-making, framed by the MVWay and a focus on treating associates well so they can better serve customers. Its goal is to deliver unforgettable vacation experiences, help people pursue fulfilling lives, and grow its associate network while expanding its presence globally.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Orlando, FL
Founded: 1984

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