Director – Core Payment & Processing Products

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary

The China Core Platform Product team defines the payment capabilities and processing requirements needed to support Visa’s local business. The team works with Technology, processing partners, Client Services and regional and global product teams to deliver reliable, scalable payment functionality.

What a Director, Core Payment & Processing Products does at Visa

Own product requirements and the roadmap for clearing, settlement, reconciliation, disputes and adjustments. Ensure that transaction outcomes, processing rules and exception handling are clearly defined and consistently supported across platforms and client workflows.

Product Ownership and Requirements

·       Own the prioritized product roadmap across clearing, settlement, reconciliation, disputes and adjustments.

·       Define transaction lifecycles, processing outcomes, data requirements, reporting needs and exception scenarios.

·       Translate approved business rules, fee structures and operational policies into functional product requirements.

·       Define dispute workflows, reason and response handling, evidence requirements, timelines and financial adjustments.

·       Ensure consistency between authorization records, clearing data, settlement outputs, reconciliation reports and dispute cases.

Solution Assurance and Delivery

·       Work with Technology and processing partners to assess designs, resolve requirement gaps and manage cross-domain dependencies.

·       Coordinate with authorization and platform integration owners on transaction matching, reversals, refunds and downstream impacts.

·       Define product acceptance criteria, expected results and critical end-to-end scenarios.

·       Support Client Services-led testing and certification, assess product-impacting defects and provide product acceptance within agreed governance.

·       Maintain clear requirements, decision records and change priorities throughout delivery.

Product Performance and Improvement

·       Partner with Operations, Finance and Client Services on reporting, usability and processing issues.

·       Analyze reconciliation exceptions, clearing quality and dispute performance to identify product improvements.

·       Ensure changes are assessed for client, financial and operational impact before implementation.

·       Own platform product outcomes while working with the teams responsible for daily settlement execution, treasury and dispute case operations.

Projects you will be a part of

·       Domestic clearing, settlement and dispute platform readiness.

·       End-to-end reconciliation and exception-handling design.

·       Dispute workflow and adjustment capability development.

·       Processing quality and client reporting enhancements.

Why this is important to Visa

Reliable downstream processing is essential to client confidence and payment integrity. This role will ensure that transactions are accurately cleared, settled, reconciled and supported throughout the dispute lifecycle.

Visa requires at least 4 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What you will need

·       Typically 12+ years of experience in payment processing, financial platform products or related banking technology.

·       Deep expertise in clearing and settlement or disputes, with working knowledge across the broader transaction lifecycle.

·       Experience translating payment rules and operational processes into system requirements.

·       Strong analytical skills and familiarity with payment messaging and transaction-level data.

·       Ability to manage complex dependencies and make clear product decisions.

·       Strong communication skills in Mandarin and English.

What will also help

·       Experience with payment networks, processors or issuer/acquirer processing platforms.

·       Familiarity with financial reconciliation, dispute management systems and product acceptance testing.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.