All Accor

Global hotel management, franchising, loyalty program

Guest Service Officer - Telecommunication

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A diploma or degree in vocational hospitality or Room Division is required.
Two to five years of experience are required, depending on education and career background.
Fluency in English is required.
The ability to work flexible shift rotations, including night shifts, is required.

Responsibilities

Manage all calls to the hotel according to the company's brand standards.
Provide consistently exceptional, friendly, and engaging service.
Remain aware of the room situation and strive to obtain maximum occupancy.
Attend to hotel guests through all communication from inside and outside the hotel.
Remain aware of the hotel's security, fire, and safety procedures.

Desired Qualifications

A second language is a plus.

Job Description

You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!

Effectively manage all calls to the hotel as per the company's Brand Standards
Consistently offer exceptional, friendly, and engaging service
To be constantly aware of the room situation and to strive to obtain maximum occupancy
To attend to the hotel guests in all communication from inside and outside the hotel
To be aware of the hotel's security, fire, and safety procedures
To be flexible with shift rotations, including night shifts, as required by the operation.

Qualifications

Diploma or degree in vocational hospitality or Room Division
2 to 5 years' experience, depending on education and career background
Languages: fluent in English and a 2nd language would be a plus

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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