Technology Engineer
$67.6k - $113.6k
Mid
Troy, MI, USA
In PersonOccasional travel for team collaboration and datacenter/colocation work.
IT OperationsSystem Administration, Enterprise Applications
About the job
Requirements
- A high school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent, is required.
- At least 4 years of experience managing large-scale technology programs or working in a technology engineering capacity is required.
- Proficiency with Microsoft and Linux operating systems is required.
- Proficiency with certificate management is required.
- A strong understanding of load balancing and networking concepts is required.
- Strong experience with hypervisors, NAS management, and enterprise backup solutions is required.
- Working knowledge of disaster recovery execution is required.
- Familiarity with Ansible and infrastructure automation workflows is required.
- Understanding of system lifecycle, patching, and end-of-life remediation is required.
- Awareness of FFIEC, SOX, HIPAA, NIST, or similar compliance frameworks is required.
- Strong documentation and cross-functional communication skills are required.
- Experience with hypervisors, Microsoft and Linux systems, NAS, and backup infrastructure is required.
- Experience overseeing patching, upgrades, and system lifecycle compliance to prevent end-of-life exposure across platforms is required.
- Experience architecting backup strategies using Commvault and RMAN, and leading disaster recovery exercises and business continuity testing, is required.
- Experience providing technical leadership in Ansible use for automation, deployment, and consistency is required.
- Experience ensuring audit readiness and documentation quality aligned with FFIEC and internal compliance policies is required.
- Experience managing NAS resources, including structure, retention, permissions, replication, and capacity, is required.
- Experience acting as an escalation point for operating system, virtualization, and backup failures or performance degradation is required.
- Experience serving as a liaison between infrastructure, application, and security teams for shared projects and incident resolution is required.
- Experience coordinating system support for database infrastructure and ensuring platform-level availability for SQL and Oracle is required.
- Technical certifications such as VMware Certified Professional – Data Center Virtualization, Microsoft Certified Professional – Windows Server Hybrid Administrator Associate, Red Hat Certified System Administrator, CompTIA Server+, NetApp Certified Data Administrator, Oracle Database Administrator, Commvault Certified Professional, VMware Certified Professional – Network Virtualization, Ansible Automation Platform Certified Administrator, or Certified Information Systems Auditor are preferred.
- The role requires occasional standing, sitting, walking, driving, or infrequent lifting.
Responsibilities
- Manage systems, configurations, and system stability.
- Oversee backend system administration for hypervisors, NAS, Microsoft systems, certificate management, databases, and Linux operating systems.
- Set team patching and upgrade schedules to keep systems current and out of end-of-life status.
- Approve and review Ansible automation workflows, backup and restore processes using Commvault and RMAN, and configuration baselines.
- Provide final oversight on high-risk platform upgrades and migrations.
- Own backend-system compliance with FFIEC guidelines, audit requirements, and IT risk management policies.
- Coordinate with internal audit, risk, and compliance teams to provide accurate evidence and remediation plans.
- Improve compliance processes to reduce audit findings and enhance security posture.
- Administer the ServiceNow platform, including configurations, upgrades, and instance health.
- Design, develop, and maintain ServiceNow workflows, forms, business rules, UI policies, and scripted components, including Script Includes and Flow Designer, to support ITSM processes.
- Administer ServiceNow Incident Management, Change Management, Problem Management, Service Catalog, and CMDB modules.
- Manage ServiceNow user roles, access controls, and group configurations to support platform governance and security.
- Coordinate and execute ServiceNow version upgrades, patches, and plugin activations while minimizing service disruption.
- Integrate ServiceNow with third-party tools and internal systems to streamline service delivery and operational workflows.
- Monitor ServiceNow performance, troubleshoot issues, and implement improvements for availability and reliability.
- Support Hardware Asset Management and Software Asset Management modules, managing asset lifecycles, license compliance, software entitlements, and reconciliation; maintain accurate CMDB asset records and provide visibility through reports and dashboards.
- Support the Enterprise Architecture module by maintaining application and technology portfolios, collaborating with architects and stakeholders on roadmaps and technology decisions, and aligning Enterprise Architecture data with CMDB and IT asset management.
- Own and maintain the ServiceNow CMDB to ensure accuracy, completeness, and integrity of configuration items across supported infrastructure and application domains.
- Establish and enforce CMDB governance policies, including configuration item naming conventions, relationship mapping standards, and data quality thresholds.
- Use Discovery and Service Mapping to automate configuration item population and maintain current visibility into the technology environment.
- Conduct regular CMDB audits and reconciliation to identify and remediate stale, duplicate, or misconfigured configuration items.
- Collaborate across teams to ensure CMDB data supports Change Management, Incident Management, and Asset Management processes.
- Use ServiceNow Governance, Risk, and Compliance capabilities to track audit findings, manage risk items, and maintain compliance documentation.
- Meet workload metrics for operational requests, system builds, migrations, and decommissions.
- Act as an escalation point for major incidents and coordinate with leadership during crisis events.
- Collaborate with architecture, application, and infrastructure teams to align technology decisions with enterprise goals.
- Lead disaster recovery planning and test execution, and improve processes based on after-action reviews.
- Ensure backend system documentation is accurate, current, and meets audit standards.
- Review and approve daily, weekly, and monthly operational and compliance reports before submission to leadership.
- Promote documentation as an operational discipline across the team by setting expectations and accountability for quality.
- Report team performance metrics and operational health to IT leadership.
- Align IT solutions with business needs.
- Complete special projects and other assigned duties.
- Adhere to applicable regulatory and compliance policies and standards and complete required compliance training.
- Maintain compliance with applicable federal, state, and local laws and regulations.
- Delegate project work, set priorities, and track execution while contributing technically.
- Build and maintain stakeholder relationships through clear communication, proactive collaboration, and cross-functional input aligned with enterprise goals.
- Identify internal or external client needs and deliver tailored solutions to improve the client experience.
- Support a positive and productive work culture and effective relationships with customers and stakeholders.
About the company
Flagstar Bank is a regional bank that offers a broad range of financial products and services through its 418 branches in 10 states, complemented by digital channels. It operates with a customer-first mindset, emphasizing local market expertise, personalized solutions, and community focus. Its products work through a combination of branch-based relationship banking and technology-enabled services to meet customers’ financial needs. What sets Flagstar apart is its emphasis on local knowledge, community involvement, and diverse, inclusive workplace culture, rather than solely relying on scale or standard products. The company’s goal is to deliver a new energy in banking that opens doors for customers’ financial and personal success while strengthening the communities it serves.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Troy, Michigan
Founded
1987
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Simplify's Take
What believers are saying
- Second-quarter 2026 net income hit $34 million, third straight profitable quarter.
- CET1 reached 13.16% and liquidity climbed to $27.5 billion by July 2026.
- The board approved a $250 million buyback on July 24, 2026.
What critics are saying
- The Supreme Court docketed Flagstar Bank, N.A. v. Kivett on June 3, 2026.
- Angus settlement hearings run October 1, 2026 over breach claims and delayed notice.
- A CRE bust and mortgage-servicing losses wipe out capital and force rescue financing.
What makes Flagstar Bank unique
- Flagstar pairs a national mortgage platform with 340 branches across nine states.
- Its $61.2 billion loan book still spans commercial real estate, C&I, and consumer banking.
- Joseph Otting’s 2026 restructuring centralized banking, finance, and operations under one team.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Health Savings Account/Flexible Spending Account
- Unlimited Paid Time Off
- Flexible Work Hours
- Remote Work Options
- Paid Vacation
- Paid Sick Leave
- Paid Holidays