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FINN

All-inclusive car subscription platform with bundled services

Junior Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-time€33k - €42k /yrRemote

About the Job

Requirements

  • Experience in a customer-facing, service-oriented role, such as inbound customer service, call center, gastronomy, or hospitality.
  • Ability to communicate empathetically and professionally, including in complaint and escalation management and during high ticket volumes.
  • Ability to work independently, stay resilient, and organize work in a structured way in a fast-paced startup environment.
  • Excellent German skills at C2 level, spoken and written, and good English skills at least at B2 level.

Responsibilities

  • Handle inbound inquiries from private and business customers and resolve cases efficiently across telephone, email, and chat.
  • Take responsibility for complaint management and guide customers toward fair resolutions, including in difficult situations.
  • Identify opportunities to improve customer service processes and the ticketing system, and actively implement improvements.
  • Manage daily performance using relevant service metrics, including customer satisfaction and first response time, to improve quality.
  • Use artificial intelligence tools, Zendesk, and internal tools to reduce routine tasks and shape customer care.
  • Coordinate with Product, Tech, and Operations teams to resolve complex customer issues and relay feedback into product decisions.

Desired Qualifications

  • Initial experience with ticketing systems, ideally Zendesk, or modern artificial-intelligence-supported support tools.
  • Experience working independently and with focus from a home office or in distributed teams.

About the Company

FINN

All-inclusive car subscription platform with bundled services

FINN is a Munich-based car subscription platform that offers vehicles from 25+ brands with insurance, financing, registration, taxes, and maintenance bundled into one monthly payment for individuals and businesses. Customers choose a car and pay a single recurring fee that covers the vehicle, insurance, financing, registration, taxes, maintenance, and ongoing support. It differs from leasing or rental by providing a single, all-inclusive subscription across many brands with one bill, reducing paperwork and management. Its goal is to become a leading, scalable car subscription platform with strong recurring revenue, as shown by a Series D round and a growing ARR.

Company size
501-1,000
Company stage
Debt Financing
Total funding
$2.1B
Headquarters
Munich, Germany
Founded
2019

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