Ghirardelli Chocolate Company

Produces gourmet chocolates and confectionery ingredients

Restaurant & Retail Associate

Retail Sales +1Confirmed live in the last 24 hours

Full-timeSan Diego, CA, USAIn-person

About the Job

Requirements

Must be at least 18 years old.
Previous retail experience is desirable.
Must be available to work all shifts, including nights and weekends, and be able to close.
Must have basic math computation skills.
Must be able to operate a dishwashing machine.
Must be able to work with little or no supervision.
Must be able to work with a diverse team and respond to adversity professionally.
Must be able to manage time effectively.
Must maintain a pleasant demeanor and provide superior guest service.
A high school diploma is preferred.

Responsibilities

Provide exceptional guest service.
Handle cash and process credit card transactions according to company procedures and best practices.
Assemble proprietary retail items according to recipe guidelines.
Maintain adequate supplies of retail products on the sales floor and in back stock.
Ensure products are appropriately priced and signed according to company guidelines.
Maintain the sales floor and products to company standards for cleanliness, arrangement, and display.
Maintain detailed knowledge of products, pricing, and company history.
Use knowledge of products and pricing to respond to guest inquiries and create upsell opportunities.
Gift-wrap items for sale as needed according to company guidelines and standards.
Follow food safety guidelines and keep tabletops, serve ware, floors, and trash receptacles clean and sanitary.
Keep fountain and condiment supplies stocked and in good condition, both on the sales floor and behind the fountain area.
Maintain the stockroom in a clean and orderly manner.
Clean windows and mirrors when soiled or when directed by a supervisor or manager.
Keep guest and employee washing facilities in good working order and in a clean, sanitary condition.
Set up, maintain, and break down the fountain area.
Replenish toppings and fountain items as needed and minimize or eliminate food waste.
Maintain the required level and full selection of ice cream flavors.
Keep knowledge of fountain products and their preparation current.
Work as a topper or scooper as needed.
Perform semi-table service to support guest satisfaction.
Maintain candy-making equipment and supplies in good working order and follow all recipes.

Desired Qualifications

Previous retail experience.

Our Company/Job Summary

**Immediate openings, ability to start in days!!**

Starting Pay - $17.75/hr. + Tips!

Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!!

Store Hours – Monday - Thursday 12:00pm - 11:00pm ; Friday 12:00pm - 1:00am ; Saturday 11:00am - 1:00am ; Sunday 11:00am - 11:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning. Must be available to close.

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.

Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience. So why wait? Join us today!

Ghirardelli has opportunities for Retail Hourly Associates! Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.

To maintain the brand image and equity of the business by representing the company image correctly. Performs various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.

Scope of Responsibilities

Provide exceptional Guest service
Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
Assemble various proprietary retail items per the Recipe Guidelines
Maintain adequate supply of all retail product both on the sales floor and in back stock
Ensure all product is appropriately priced and signed per Company Guidelines
Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
Maintain detailed knowledge of all products, pricing, and Company History
Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
Gift-wrap as needed items for sale per Company Guidelines and Standards
Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
Maintain the stockroom in a clean and orderly fashion
Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
Properly Set Up, Maintain, and Break Down Fountain Area
Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
Maintain the proper level and all required ice cream flavors
Keep knowledge level current of all fountain products and their required preparation
Work as a "Topper" or "Scooper" as needed
Perform "Semi-Table Service" function as part of overall Guest Satisfaction
Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge & Skills

Specific Knowledge and Skills:

Basic math computation skills
Strong oral and written communication skills
Ability to work with little or no supervision
Ability to work with a diverse work team and meet adversity with professionalism
Ability to manage time effectively
Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
Ability to operate a dishwashing machine

Education and Work Experience:

Must be 18 years old
High school diploma preferred

About the Company

Ghirardelli Chocolate Company

Produces gourmet chocolates and confectionery ingredients

Ghirardelli Chocolate Company makes gourmet chocolates and premium baking ingredients for both home customers and food service professionals. Its products include chocolate squares and bars, baking ingredients, and hot cocoa. The company sells directly to shoppers online and through its own stores, and it also sells professional-grade ingredients to chefs, baristas, and other businesses. How its products work is simple: high-quality chocolate and ingredients are produced, packaged, and sold through multiple channels so customers can use them for eating, baking, and drink making. Ghirardelli differentiates itself from competitors by its long history (established in 1852), well-known premium brand, and its mix of consumer retail and professional B2B offerings. The goal is to provide premium chocolate and ingredients to both everyday customers and food-service partners while growing its direct-to-consumer presence and professional-use sales.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: San Leandro, CA
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Ghirardelli Chocolate Company

See more jobs