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IBEX

Biotech company: antibodies and gene therapy

Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeTegucigalpa, Francisco Morazán, Honduras$550 /moIn-person

About the Job

Requirements

  • At least 6 months of verifiable experience in customer service, a call center, or similar roles.
  • Fluency in spoken and written Spanish.
  • Ability to type 25 words per minute with 90% accuracy.
  • Ability to navigate the internet, email, and instant messaging effectively, with basic computer knowledge.
  • Ability to work any shift, which may vary over time between morning, afternoon, and night shifts.
  • Availability to work full time.

Responsibilities

  • Answer incoming customer calls and/or chats.
  • Follow up appropriately on customer requests, which may include outbound calls.
  • Assess customer needs and guide customers toward the best solution.
  • Maintain acceptable call times while providing friendly, informative, and helpful service.
  • Meet established productivity and quality standards.
  • Respond to customers with a sense of urgency.
  • Escalate customer issues appropriately when necessary.
  • Provide timely, accurate, and professional customer service.
  • Represent the company appropriately through a positive and professional attitude.
  • Demonstrate knowledge and use of department resources, policies, and procedures.
  • Perform other assigned duties.
  • Investigate and take action to meet customer needs.
  • Use emotional intelligence to resolve customer situations.
  • Resolve routine problems by gathering the necessary information from customers.
  • Apply a systematic approach to problem-solving and demonstrate critical thinking.
  • Work with minimal supervision in a team environment.
  • Resolve issues within the scope of the role.
  • Adapt to changes, including working on different teams or lines of business.

About the Company

IBEX

Biotech company: antibodies and gene therapy

Ibex Biosciences focuses on discovering, validating, and producing biotechnology solutions for health and ecological challenges. Its product portfolio includes therapeutic antibodies, gene therapy, and stem cell programs, as well as diagnostic antibodies for Immunohistochemistry (IHC) to improve biopsy accuracy. The company advances its products by conducting exploratory R&D on projects that may not yet be validated in public research, then develops and commercializes these technologies through licensing, partnerships, and direct sales to healthcare and research institutions. A key differentiator is Ibex’s diversified, internally driven pipeline and its mix of therapeutics and diagnostics, alongside active engagement in grant funding and patenting. The company’s goal is to bring proprietary biotech innovations to market to enhance patient outcomes and health-related research, addressing significant cancer-related and other health challenges.

Company size
1-10
Company stage
Early VC
Total funding
$4.2M
Headquarters
North Bethesda, MD
Founded
2015

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