Acosta Group

Retail, marketing, and foodservice solutions provider

Talent Operations Advisor 1

HR Operations & CoordinationConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

An associate degree in human resources, Business, or a related field, or equivalent education and experience.
At least one year of experience in a customer service or customer support role.
Strong verbal and written communication skills, with the ability to work effectively with peers, management, teammates, and candidates.
Strong organizational and time-management skills.
Strong attention to detail.
Ability to manage expectations, processes, and multiple projects simultaneously.
Ability to lift materials and equipment weighing less than 50 pounds when required.
Ability to view a computer monitor for more than 30% of the work time.
Ability to wear personal protective equipment when required.

Responsibilities

Serve as the first point of contact for future associates, resolving questions related to onboarding tasks such as I-9 forms, background consent, required training, and access issues.
Guide future associates through the onboarding process while ensuring a positive candidate experience.
Use the case management tool to record inquiries and respond within defined service-level agreements.
Assist the Talent Acquisition team with reviewing job profiles and opening requisitions as needed.
Partner with the Talent Acquisition team to ensure successful end-to-end talent redeployments.
Seek guidance or escalate complex or confidential inquiries and requests to higher-level functional support.
Maintain confidentiality of department and associate information according to established practices.
Meet and exceed applicable service metrics and service-level agreements.
Perform other assigned duties.
Support 360 and testing activities as assigned.

The Talent Operations Advisor I is a critical role in helping future associates join the Acosta Group. Your focus is to create a seamless onboarding experience by providing exceptional high-volume support while applying superior associate-focus, communication and organizational skills. You will field questions that range in level of difficulty from candidates and internal partners, and this is where you thrive! You are a person that enjoys helping other people, resolving challenges and appreciates the variety that this opportunity brings. You have strong attention to detail, thrive in a fast-paced environment and you are laser focused on delivering a positive associate experience.

Minimum Qualifications-Education and Experience:

Associate degree
Associate's degree in human resources, Business or related field or equivalent education and experience
Minimum 1 year experience in a customer service or customer support role

Minimum Qualifications-Knowledge, Skills and Abilities

An associate first mindset with dedication to internal customer service and company culture
Strong verbal and written communication skills; demonstrated ability to work effectively with peers, management, teammate and candidates
Strong organizational and time management skills
Strong attention to detail
Ability to manage expectations, process and multiple projects simultaneously

Work Environment and Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 50 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#DiscoverYourPath

Serve as the first point-of-contact for future associates resolving their questions related to their outstanding onboarding journey tasks such as I-9, Background consent, required trainings, and access issues. Ensure a positive candidate experience, acting as the future associates guide through the process.
Use case management tool to record inquires and respond to inquiries within the defined Service Level Agreements (SLAs)
Assist Talent Acquisition team to review job profiles and open requisitions as needed
Partner with the Talent Acquisition team to ensure end to end process of redeployments of talent are successful
Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
Maintain confidentiality of department and associate information according to established practices
Meet and exceed metrics and Service Level Agreements (SLAs) where applicable
Perform other duties as required and/or assigned.
While you may be tasked to help with these, your primary job duties will be 360 and testing.

Minimum Salary: 0.00

Maximum Salary: 0.00

About the Company

Acosta Group

Retail, marketing, and foodservice solutions provider

Acosta Group is a collective of trusted retail, marketing and foodservice agencies that helps brands grow where they are sold. It works by providing end-to-end support across the customer journey—headquarter sales, omnichannel retail, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, all guided by advanced data and insights. It differs from competitors by operating as a umbrella of specialized agencies rather than a single firm, enabling cohesive, cross-channel programs and seamless data-driven execution. Its goal is to accelerate brand growth everywhere products are sold by connecting today’s commerce activities with tomorrow’s opportunities.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Jacksonville, FL
Founded: 2023

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