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All Accor

Global hotel management, franchising, loyalty program

Accounts Receivable Coordinator

Accounts Payable/ReceivableUpdated on Nov 11
Full-timePlaya del Carmen, Quintana Roo, MexicoNo salary listedIn-person

About the Job

Requirements

  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
  • At least 1 year of experience in accounts receivable, invoicing, or collections.
  • Conversational English.
  • Proficiency with Microsoft Office, especially Excel.
  • Experience with OPERA; knowledge of ACCPAC or other accounting systems is desirable.
  • Ability to learn and adapt to new systems and platforms.
  • Strong organization and attention to detail.
  • Effective communication and service orientation.
  • Follow-through and sense of urgency.
  • Analytical and reconciliation skills.
  • Proactivity and problem-solving ability.
  • Ability to work in a team.
  • Responsibility and discretion in handling confidential financial information.

Responsibilities

  • Record and apply condominium fees, payments, late-payment interest, utilities, services, consumption charges, and other applicable charges in ACCPAC and OPERA.
  • Issue invoices, credit notes, payment complements, and consolidated invoices, and properly retain XML, PDF, and supporting documentation.
  • Manage quarterly collection of condominium fees, including sending account statements and reminders, following up with owners and the developer, and addressing inquiries.
  • Keep the accounts receivable aging report current and reconciled, documenting comments, actions, and resolutions for each account.
  • Follow up on overdue accounts, accounts with more than two quarters of debt, and uncollectible accounts, including preparing monthly reports and amounts to be provisioned.
  • Review bank transactions daily, identify deposits, investigate unidentified payments, apply payments, and reconcile receipts.
  • Follow up on PX and PM in OPERA and coordinate with Front Desk to prevent open balances from exceeding established timelines.
  • Reconcile and invoice charges related to water, gas, electricity, chargebacks, owner use, extra or à la carte services, and other owner consumption.
  • Manage collections through bank terminals and payment platforms, as well as cash control, deposit envelopes, and shipment of valuables in coordination with Security and Cometra.
  • Check owners' upcoming arrivals for outstanding debts and coordinate with Front Desk to provide account statements and collect payment upon arrival.
  • Track, reconcile, invoice, and collect owner credit, as well as transactions related to trusts and other applicable arrangements.
  • Prepare for and participate in the monthly Credit Meeting, presenting portfolio status, aging balances, follow-up, and required actions.
  • Maintain each owner's accounting and tax file, including tax information, invoices, payment receipts, and related records.
  • Add new owners to the relevant systems and controls and explain fees, payment methods, and the invoicing process.
  • Respond promptly to owner requests and emails about invoicing, payments, and account statements, aiming to reply within 24 hours.
  • Respond to internal and external audit requests and keep area documentation and monthly reports organized.
  • Support other accounts receivable and finance activities as needed to ensure efficient operations and proper control of receipts.

Desired Qualifications

  • Knowledge of ACCPAC or other accounting systems.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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