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Mercier Consultancy Group

French Speaking Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent French, spoken and written.
  • A valid EU passport is mandatory.
  • Previous experience in luxury retail, high-end hospitality, or premium customer service is highly preferred.
  • A genuine passion for the luxury goods industry and an appreciation for craftsmanship are required.
  • Strong problem-solving ability and a refined, professional demeanor are required.
  • Willingness to relocate to Greece is required.

Responsibilities

  • Deliver a concierge-level customer experience reflecting the prestige of the Pandora luxury brand.
  • Guide French-speaking clients regarding product collections, styling, and care instructions.
  • Handle high-value inquiries while ensuring each interaction supports the brand's reputation for quality and elegance.
  • Manage order processing and shipping logistics for premium jewelry purchases.
  • Resolve complex client concerns efficiently and maintain a professional and empathetic tone consistent with luxury goods standards.
  • Collaborate with international teams to share market insights and enhance the client journey.

Desired Qualifications

  • Previous experience in luxury retail, high-end hospitality, or premium customer service.

About the Company

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