General Manager

Overview

CoralTree Hospitality is recognized as the outstanding choice in managing premium and luxury residential resorts, vacation homes and hotels; defined by people with genuine purpose, pride and sense of place.  This is an incredible opportunity to be part of our team as the General Manager, overseeing a highly respected luxury residential resort at Mauna Lani Point in Kamuela, Hawaii.

Grounded in our purpose to Serve from the Heart, our General Manager is responsible for bringing it to life through execution and delivery of CoralTree Hospitality brand values and brand experiences across all stakeholders: guests, team members, customers, homeowners, and the community. 

With a strong reputation for remarkable energy, and a strong work ethic, our General Manager actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• 401(k) Retirement Savings Plan with a company match
• Up to 24 days of Paid Time Off (PTO) that can be immediately used
• Paid Parental Leave
• Employee Assistance Program
• Complimentary room nights at CoralTree Hospitality Group properties
• Friends and Family receive discounted rates at CoralTree Hospitality Group properties
• Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!

Yearly Salary Range: $120,000 -$130,000 with a potential bonus of 20% of base salary

Responsibilities

Position Overview:

The General Manager is responsible for all resort operations including guest services, maintenance, and association management to uphold the high standards and meet the goals of the property.  The General Manager oversees daily operations ensuring service excellence through strong board, homeowner, and guest relations. The General Manager is the financial leader of the property, ensuring that both the Association and CoralTree Hospitality meet their strategic financial plans.

The General Manager has a thorough understanding of, and manages, the homeowner’s association according to the management contract, By Laws, Declaration of the AOAO and as directed by the Board of Directors.  This position works closely with the Area Director of Finance preparing the annual budget and reserve schedule in a timely manner for presentation to the Board of Directors.  Working with the Board of Directors, the General Manager will create and execute the strategic plan for the property.  The General Manager must have a detailed knowledge of the management agreement and ensure that the responsibilities as outlined in the agreement are met.

The General Manager is responsible for managing the CoralTree Hospitality rental program.  Our company goal is to deliver a first-class experience for owners and guests, while maximizing revenue for homeowners, and meeting the profit plan for the company.  The GM ensures that a first-class maintenance and housekeeping operation are in place to service the property and residences under management.  In addition, the GM oversees services provided by the front desk. The GM will embody, build, and support a culture of care and service dedication that elevates the resort experience for all. This person must build, develop, and retain a leadership team and must be able to effectively communicate expectations.  The GM holds leadership accountable for successful implementation of service and strategy implementation.

Key Attributes

This senior leader must possess exceptional leadership skills within an upscale or luxury resort operation. Prior experience in Hawaii and working within a residential homeowner's association is preferred. He/She should excel in guest, homeowner and associate relations and must be resourceful, highly self-motivated, possess a strong work ethic and sense of urgency. It is expected that this leader will have exceptional written and verbal communication skills, and be able to guide and direct work teams, individuals, and property operating departments to achieve financial objectives.

The General Manager must also possess a track record of providing exceptional service experiences balanced with operational efficiency, capital project management, and strong local community involvement. In addition, it is required that this leader become well-versed in community association management for the state of Hawaii and become certified if/when required by the state.

Qualifications

• A minimum of 2yrs experience as an Assistant General Manager or Director of Operations at a resort, hotel or condominium property
• Must have a minimum of 1yr experience working with association matters
• Valid Hawaii Driver's License with acceptable driving record
• Knowledge of accounting principles- must be able to read and understand financial statements
• Excellent verbal and written communication skills
• Computer proficient (Excel, PowerPoint, Outlook, Track, Breezeway)
• Exceptional organizational skills, ability to manage projects, and establish priorities with diverse timelines and responsibilities
• Experience in problem-solving with a proactive approach to problem resolution
• Demonstrates good and consistent judgment in making business decisions
• Excellent leadership qualities with a vision for the property and the ability to communicate this to all stakeholders
• Ability to lead by example and promote and encourage a team-oriented atmosphere through their leadership skills
• Available to work as flexibly as needed

CoralTree Hospitality is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.