Princess Cruises

Premium cruise line with global itineraries

Rooms Division Manager

Food Service & HospitalityUpdated on Nov 14

Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

Extensive experience in hospitality operations, ideally 10+ years within the cruise or hotel industry, including significant exposure to housekeeping, laundry, and public area management.
Proven leadership experience at Housekeeping Manager or equivalent level, with responsibility for large, diverse teams in a fast-paced, guest-centric environment.
Strong understanding of public health, sanitation, and hygiene standards, such as USPH or similar, and experience implementing and monitoring compliance across guest and crew areas.
A high school diploma or GED is required; additional hospitality or management education is an advantage.
Demonstrated general management skills, including planning and organizing, time management, data and information analysis, decision-making, and delivery of operational results.
Excellent command of the English language, both verbal and written.
A deep commitment to guest service, with the ability to role-model and coach service excellence and experiential ownership across the Rooms Division.
The ability to lead, develop, and inspire multicultural teams, fostering an inclusive, respectful, and high-performing work environment.
Strong financial acumen related to departmental budgeting, cost control, inventory management, and revenue optimization within housekeeping and laundry operations.

Responsibilities

Uphold company, brand, and public health standards for cleanliness, sanitation, presentation, and maintenance across guest staterooms, teammate cabins, public areas, and all associated back-of-house spaces.
Lead daily inspections of guest and teammate areas to ensure consistent cleanliness, timely readiness, and a welcoming environment in line with Princess standards.
Oversee the efficient operation of the Laundry, ensuring the timely delivery of high-quality, clean, and well-presented linens, uniforms, and guest and teammate personal items.
Conduct regular preventive maintenance checks and inventory reviews, ensuring accurate reporting on the condition of all fixtures, furnishings, equipment, and soft goods within the Rooms Division.
Drive performance against Rooms Division KPIs by fostering a personalized, guest-centric culture and embedding the Service Excellence program and experiential ownership across the team.
Own guest satisfaction for all Rooms Division touchpoints, supporting teams to provide timely, effective, and personalized resolutions while reducing post-cruise complaints.
Ensure all Rooms Division teammates consistently demonstrate a positive, professional demeanor and are fully trained on company service standards, safety procedures, and brand programs.
Manage all Rooms Division budgets and expenditures responsibly, monitoring costs and implementing initiatives to optimize resources without compromising guest experience.
Train, coach, and monitor the team to maximize Laundry revenue and minimize costs, refunds, and losses related to damaged, misplaced, or mishandled items.
Implement and reinforce best practices to minimize waste, breakages, and misuse of supplies and equipment throughout the Rooms Division.
Mentor Rooms Division leaders and teammates through structured coaching, feedback, and development plans, ensuring completion of all required training and supporting clear career progression pathways.

Desired Qualifications

Additional languages are highly valued in the multicultural environment.
Motivation, proactivity, and a results-oriented approach, with resilience to manage competing priorities and maintain high standards under pressure.
A personable, confident communication style with strong interpersonal skills and a warm, approachable, and professional demeanor.

By applying to this position, your application will be submitted to Magsaysay, one of Princess Cruises official Hiring Partners based in The Philippines. A recruiter from Magsaysay will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises!

As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea.

Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment.

At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates.

As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations.

Uphold company, brand, and public health standards for cleanliness, sanitation, presentation, and maintenance across guest staterooms, teammate cabins, public areas, and all associated back-of-house spaces.
Lead daily inspections of guest and teammate areas to ensure consistent cleanliness, timely readiness, and a welcoming environment in line with Princess standards.
Oversee the efficient operation of the Laundry, ensuring the timely delivery of high-quality, clean, and well-presented linens, uniforms, and guest/teammate personal items.
Conduct regular preventive maintenance checks and inventory reviews, ensuring accurate reporting on the condition of all fixtures, furnishings, equipment, and soft goods within the Rooms Division.
Drive performance against Rooms Division KPIs by fostering a personalized, guest-centric culture and embedding the Service Excellence program and experiential ownership across the team.
Own guest satisfaction for all Rooms Division touchpoints, supporting teams to provide timely, effective, and personalized resolutions while reducing post-cruise complaints.
Ensure all Rooms Division teammates consistently demonstrate a positive, professional demeanor and are fully trained on company service standards, safety procedures, and brand programs.
Manage all Rooms Division budgets and expenditures responsibly, monitoring costs and implementing initiatives to optimize resources without compromising guest experience.
Train, coach, and monitor the team to maximize Laundry revenue and minimize costs, refunds, and losses related to damaged, misplaced, or mishandled items.
Implement and reinforce best practices to minimize waste, breakages, and misuse of supplies and equipment throughout the Rooms Division.
Mentor Rooms Division leaders and teammates through structured coaching, feedback, and development plans, ensuring completion of all required training and supporting clear career progression pathways.

Extensive experience in hospitality operations, ideally 10+ years within the cruise or hotel industry, including significant exposure to housekeeping, laundry, and public area management.
Proven leadership experience at Housekeeping Manager or equivalent level, with responsibility for large, diverse teams in a fast-paced, guest-centric environment.
Strong understanding of public health, sanitation, and hygiene standards (e.g., USPH or similar), and experience implementing and monitoring compliance across guest and crew areas.
Solid educational foundation, such as a high school diploma/GED; additional hospitality or management education is an advantage.
Demonstrated general management skills, including planning and organizing, time management, data and information analysis, decision-making, and delivery of operational results.
Excellent command of the English language, both verbal and written; additional languages are highly valued in our multicultural environment.
Deep commitment to guest service, with the ability to role-model and coach service excellence and experiential ownership across the Rooms Division.
Motivated, proactive, and results-oriented, with the resilience to manage competing priorities and maintain high standards under pressure.
Personable, confident communicator with strong interpersonal skills and a warm, approachable, and professional demeanor.
Proven ability to lead, develop, and inspire multicultural teams, fostering an inclusive, respectful, and high-performing work environment.
Strong financial acumen related to departmental budgeting, cost control, inventory management, and revenue optimization within housekeeping and laundry operations.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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