Provider Training & Support Specialist
About the job
- A Bachelor's degree is preferred.
- Ability to travel as needed.
- Ability to train employees and providers in the employee's area of specialty.
- Demonstrate professionalism within a corporate environment.
- Excellent communication skills and attention to detail.
- Coordinate onboarding and orientation for new providers.
- Match trainees with trainers in coordination with Regional Supervisors.
- Complete and collect training checklists.
- Coordinate external vendor training and certification.
- Provide feedback and support during onboarding.
- Identify and support current providers needing additional training.
- Deliver and manage Provider EMR training.
- Assign and track LMS course completion in coordination with the Training Team.
- Respond to EMR help tickets and on-demand support requests in a timely manner.
- Assist with clinical technology and app usage and troubleshooting.
- Monitor clinic dashboards to ensure physician compliance and identify areas for improvement.
- Set and verify provider schedules accurately.
- Work with Dr. Feldman on coaching and mentoring to improve patient retention systemwide.
- Resolve assigned patient complaints and assist with root cause analysis.
- Provide comprehensive clinical workflow training, including daily patient flow, documentation standards, and coordination with clinical support teams.
- Serve as the main point of contact for provider support by answering questions related to clinic operations, workflows, and protocols.
- Maintain training workflow checklists, training materials, and reference guides for providers.
- Conduct routine one-on-one check-ins with providers to assess progress, gather feedback, and offer ongoing training or clarification.
- Update provider clinic schedules, incorporating last-minute changes and ensuring accuracy in published versions.
- Ensure timely communication of physician shift updates to payroll and operations for tracking and compensation accuracy.
- Maintain current provider contact information, training status, complications, and compliance records in shared systems.
- Identify, escalate, and help resolve provider concerns or workflow challenges in partnership with clinic leadership.
- Perform other duties as assigned.
- Bachelor's degree.
About the company
USA Clinics Group runs a nationwide network of over 160 outpatient clinics, with centers such as USA Vein Clinics, USA Fibroid Centers, USA Vascular Centers, USA Pain Center, USA Prostate Centers, USA Oncology Centers, USA Hemorrhoid Centers, and USA Longevity Centers. Its team of interventional radiologists and vascular surgeons provide minimally invasive treatments for conditions like varicose veins, uterine fibroids, peripheral artery disease, hemorrhoids, benign prostate hyperplasia, knee osteoarthritis, and liver cancer. Treatments are delivered in outpatient settings with coordinated care paths across the network, focusing on safe, effective, and symptom-relieving options. The goal is to be a trusted, compassionate partner on each patient’s treatment journey and to improve quality of life through accessible, coordinated care across a wide range of conditions.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Northbrook, Illinois
Founded
2005
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Simplify's Take
What believers are saying
- AP News coverage on January 18, 2026 boosted national awareness of USA Clinics Group.
- The company reported over 170 clinics on ZipRecruiter listings in August 2026.
- July 22-23, 2026 hiring events for 38 coordinators show continued operating expansion.
What critics are saying
- Medical Management of Chicago settled a TCPA text case for $574,350 on August 7, 2026.
- The June 12, 2025 Simpkins TCPA lawsuit signals expensive marketing-compliance exposure.
- False Claims Act litigation in Hennessy v. USA Vein Clinics of Texas threatens reimbursement credibility.
What makes USA Clinics Group unique
- USA Clinics Group reached 168 accredited locations by January 18, 2026.
- It combines vein, fibroid, vascular, prostate, hemorrhoid, and knee arthritis outpatient care.
- Northbrook-based scale and flexible outpatient model create dense referral and branding advantages.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Paid Time Off
- 401(k) Retirement Plan