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Toss

Fintech super-app for payments and banking

Operations Manager - Product Operations, Workforce Operations

Operations & LogisticsConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • Take responsibility for assigned work, actively share work status, and follow through on shared goals.
  • Collaborate and communicate closely with stakeholders to solve a range of problems.
  • Adapt quickly to work across multiple products and learn new processes.
  • Use Notion, Slack, and other guides to complete work accurately and carefully.
  • Be comfortable communicating directly with customers by phone.
  • Have experience leading project-based work where productivity is important, such as review or monitoring operations.
  • Understand different business domains and solve problems flexibly.
  • Collaborate and communicate effectively with headquarters and multiple project stakeholders.
  • Structure and expand work independently beyond narrowly assigned tasks.

Responsibilities

  • Handle operational tasks related to multiple Toss products.
  • Contact customers directly by phone or text when needed to resolve work.
  • Communicate with service stakeholders and resolve a range of service-related issues.
  • Execute and manage medium- and long-term projects supporting service operations.
  • Plan and operate the staffing required for each project, and design effective workforce-management processes, including performance measurement.
  • Manage risks arising during project operations and propose improvements.
  • Coordinate goals and execution status through communication with requesting teams and headquarters.
  • Lead a broader range of projects based on prior operations experience.
  • Operate data labelers in projects of more than 30 people and perform data preprocessing for various purposes.
  • Review and monitor products uploaded by sellers against internal rules, and classify and sort product information to improve its presentation and machine-learning search accuracy.
  • Review advertising materials, including copy, images, and video, against guidelines before they are displayed in Toss app advertising placements.
  • Respond accurately and quickly to inquiries from B2B partners.

Desired Qualifications

  • Experience leading improvements to operational efficiency or workforce management.
  • Experience leading operational-efficiency, workforce-management, or quality-improvement initiatives.
  • Experience collaborating across organizations on project work, including communication and schedule management.

About the Company

Toss

Fintech super-app for payments and banking

Toss is a South Korean financial services platform that started as a peer-to-peer money transfer service and has grown into a digital 'super app' for personal finance. Its products are accessed through one mobile interface that unifies bank accounts, credit cards, loans, investments, and other financial services, including its own Toss Bank and Toss Securities. It differentiates itself by offering a broad, integrated ecosystem—combining digital banking, asset management, and brokerage services under one roof and running its own banking and securities units. Its goal is to become the leading consumer finance platform in South Korea while expanding its user base globally.

Company size
1,001-5,000
Company stage
Series G
Total funding
$1.5B
Headquarters
Seoul, South Korea
Founded
2011

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