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SHOPLINE

Total e-commerce platform with social tools

IT Associate

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

  • Familiarity with Mac OS and Windows systems.
  • Familiarity with Jira, Active Directory, Google Workspace administration, ITIL v4, PCI DSS, or ISO 27001 is preferred.
  • Relevant experience managing office equipment or troubleshooting computer systems is preferred.
  • Recent graduates may apply; administrative work experience is preferred.
  • A degree in an information-related field is preferred.

Responsibilities

  • Install, manage, and maintain computer software, systems, networks, and configurations.
  • Manage company printers, scanners, and other equipment.
  • Perform basic equipment repairs and troubleshoot issues.
  • Provide timely assistance with colleagues' equipment problems and needs.
  • Troubleshoot Mac OS and Windows system issues.
  • Provide internal IT technical support.
  • Set up accounts and access permissions for new employees or additional requests.
  • Test new technologies, including software, systems, and equipment.
  • Compare equipment options for procurement.
  • Manage equipment assets.
  • Assist with office administration.

Desired Qualifications

  • Familiarity with Jira, Active Directory, Google Workspace administration, ITIL v4, PCI DSS, or ISO 27001.
  • Relevant office equipment management or computer systems troubleshooting experience.
  • Administrative work experience.
  • A degree in an information-related field.

About the Company

SHOPLINE

Total e-commerce platform with social tools

SHOPLINE offers a comprehensive commerce platform in Asia that handles store setup, customizable themes, and multi‑channel selling. It includes social commerce tools such as Livestream, Chatbot, and a Message/Broadcast Center to turn social followers into customers, along with strong support services. Revenue comes from subscriptions, premium features, and customized solutions, with over 350,000 brands on the platform. Its goal is to help brands grow sales across social and e‑commerce channels and build lasting customer relationships through a single, unified dashboard.

Company size
501-1,000
Company stage
Early VC
Total funding
$1.2M
Headquarters
Sham Shui Po District, Hong Kong
Founded
2013

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