Business Support Analyst - Helpdesk & IT
No salary listed
Mid
Bachelor's
Curitiba, State of Paraná, Brazil
In Person
IT OperationsSystem Administration, IT Service Desk & End User Support
About the job
Requirements
- Completed or ongoing higher education.
- Prior experience in customer service, support, human resources, administration, or similar functions.
- Strong oral and written communication in Portuguese.
- Organizational skills, attention to detail, and ability to manage multiple demands.
- Collaborative, solution-oriented profile focused on user or customer experience.
- Intermediate knowledge of digital tools and Office or Google Workspace.
- Experience working at startups or growing technology companies.
Responsibilities
- Serve as a point of contact for users and employees, provide technical support, and resolve requests, questions, and incidents promptly.
- Assemble, prepare, configure, format, and repair corporate computers to ensure proper operation.
- Administer Google Admin and manage users, access, and settings in the corporate environment.
- Implement and maintain security measures in Windows environments, including hardening configurations; Linux knowledge is a plus.
- Create and run PowerShell and Bash scripts to automate technical support and systems administration tasks.
- Install, configure, and maintain corporate software, including antivirus software and company tools.
- Provide remote technical support using remote-access tools for distributed teams.
- Manage equipment and the shipping process, including preparation, labeling, dispatch, and tracking.
- Administer and manage operational processes, records, and information in Odoo.
- Document technical procedures and standardize IT configurations and environments.
- Facilitate communication and collaboration between teams by supporting access to necessary resources, tools, and services.
- Identify opportunities for improvement and automation to optimize internal processes.
- Organize and maintain current documents, records, and reports related to support and IT administration activities.
Desired Qualifications
- English or Spanish language skills.
About the company
SkydropX provides a logistics management platform for e-commerce businesses in Latin America. It aggregates multiple courier services so users can compare rates, generate shipping labels, and track packages from a single dashboard. The service operates as a SaaS with API integrations to connect online stores and automate shipping. Its goal is to help e-commerce businesses save on shipping and streamline logistics by centralizing carrier options, labeling, and tracking.
Company Size
501-1,000
Company Stage
Series A
Total Funding
$21.5M
Headquarters
Monterrey, Mexico
Founded
2017
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Simplify's Take
What believers are saying
- January 2025 announced R$50 million Brazil investment through 2028.
- Management targets 200,000 customers and over US$100 million annual revenue.
- 2026 reports say Skydropx processes 20 million annual shipments and remains profitable.
What critics are saying
- 2026 competitors like Envia.com and Cubbo sell broader fulfillment and carrier networks.
- Shopify reviews in 2026 complain about repeated FedEx surcharge disputes and weak support.
- Carrier price increases or partner loss at DHL, FedEx, or Estafeta can crush margins.
What makes Skydropx unique
- December 2024 Frenet acquisition made Skydropx Latin America's largest courier integrator.
- Skydropx serves 100,000+ customers across Mexico, Colombia, and Brazil.
- Its multicarrier dashboard spans labels, tracking, and API integrations for ecommerce automation.
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Benefits
- Hybrid Work Options
- Professional Development Budget