Residential Coordinator - Fair Ridge Family Shelter
Part-Time
$20/hr
Mid
Bachelor's
Fairfax, VA, USA
In Person
Social & Community ServicesResidential & Direct Support
About the job
Requirements
A high school diploma or GED is required.
At least 2 years of experience in a human services field, such as mental health, substance abuse, homelessness, or domestic violence, is required.
Ability to build strong working relationships with clients and team members is required.
Strong verbal and written communication skills are required.
Willingness to work evenings and weekends when needed is required.
An annual tuberculosis test is required.
Ability to sit or stand for long periods is required.
Ability to lift items weighing 10–20 pounds is required.
Responsibilities
Ensure the shelter functions safely and maintain a safe environment for clients; monitor visitor check-in and front desk calls and inquiries.
Perform rounds and monitor the inside and outside of the building grounds.
Update the daily log by documenting client interactions and other significant shelter events.
Work with case managers to support and reinforce clients’ service plans and maintain ongoing communication about client progress.
Complete shift exchanges with incoming and outgoing staff and report the day’s activities to maintain continuity.
Complete all documentation for the Shelter House log in compliance with agency best practices.
Evaluate and provide for shelter clients’ basic needs while on shift, including distributing household items, toiletries, and other items as needed.
Perform residential cleaning, including light touch-ups and washing shelter linens.
Organize and restock household supplies, toiletries, linens, towels, and donations.
Perform weekly unit inspections.
Maintain clients’ dignity and confidentiality during service delivery.
Maintain current knowledge of and ability to administer emergency procedures, including building evacuation, health emergencies, and safety management.
Conduct assessments and intakes for One-Night-Only families seeking shelter after hours.
Accept donations and support volunteer programs and events in the shelter.
Participate in staff meetings and training as directed.
Ensure compliance with agency policies and best practices.
Use Google Workspace applications, including email, calendar, Drive, and Docs, for day-to-day work.
Serve as emergency personnel and report to work as scheduled regardless of circumstances, including inclement weather and highway congestion.
Use Microsoft products for day-to-day work.
Exemplify Shelter House’s core values of inclusivity, collaboration, accountability, respect, and empowerment.
Perform other duties deemed necessary to support the program and agency.
Desired Qualifications
A bachelor’s degree in human services or a related field is preferred.
One year of customer service experience is preferred.
Experience working in programs serving homeless families is preferred.
Experience working in a residential environment is preferred.
Current CPR/first aid certification is preferred.
Residential Coordinator (Sat-Sun, 4pm-12am)
Shelter House · Fairfax, United States · Part-time · Posted 2026-07-02
Salary: USD 20–20
Workplace: on_site
Department: Fair Ridge Family Shelter
Description
Title: Residential Coordinator (Sat-Sun, 4pm-12am) (shift cannot be changed)
Level: Coordinator
Department: Fair Ridge Family Shelter
Reports to: Assistant Director of Operations
Pay Rate: $20/hr
Location: Fairfax, VA
FLSA Status: Non-Exempt
About Us:
Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)
About the Role:
The Residential Coordinator provides essential 24-hour awake coverage and supervision of a large Fairfax County emergency shelter for households with minor children. This facility is a 85-unit hotel and provides a total of 344 beds. The Residential Coordinator acts as the first point of contact for client needs and support. This position is responsible for crisis intervention, facilities management, ensuring the safe and efficient operation of the front desk and maintaining a positive living environment within the shelter. The residential coordinator will ensure the safety of shelter residents and the property of Shelter House.
How you will contribute:
Ensure the safe functioning of the shelter and maintain a safe environment for clients. Monitor visitor check-in and front desk calls and inquiries
Perform rounds and monitor the outside and inside of the building grounds
Update the daily log by documenting all interactions with clients and any other significant events in the shelter
Work closely with case managers to support and reinforce the client’s service plan and maintain ongoing communication regarding client progress
Complete efficient shift exchange with incoming/ outgoing staff and report on the day’s activities in order to maintain consistency throughout the day
Ensure all documentation pertaining to the Shelter House log is completed and in compliance with agency best practice
Evaluate and provide for basic needs of shelter clients while on shift. Distribute household items, toiletries and other items to clients as needed.
Perform residential cleaning, including light touch-ups and washing shelter linens
Organize and restock household supplies, toiletries, linens, towels, and donations
Perform weekly unit inspections (Was this an expectation with the need to conduct them twice a week?)
Maintain the dignity and confidentiality of all clients during service delivery
Maintain current knowledge and ability to administer emergency procedures to include building evacuation, health emergencies, and safety management
Conduct assessments and intakes for One-Night- Only families seeking shelter after hours.
Accept donations and support volunteer programs and events in the shelter
Participate in staff meetings and staff training as directed
Ensure compliance with all agency policies and best practices
Proficiently utilize Google Suites applications (email, calendar, drive, docs, etc) as a part of day-to-day work requirements
Serve as emergency personnel and must report to work as scheduled regardless of circumstances (inclement weather, highway congestion, etc)
Proficiently utilize Microsoft products as a part of day-to-day work requirements.
Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect and Empowerment
Perform other duties deemed necessary to support the program and agency
Requirements
Required:
A high school diploma or GED
2+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence
Ability to build strong working relationships with clients and team members
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed
Preferred:
A bachelor’s in human services/ related field
1 year of experience in customer service
Experience working in programs serving homeless families
Experience working in a residential environment
Current CPR/ First aid certification
Physical Requirements:
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits
Equal Employment Opportunity:
Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy:
Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.