Member Services Associate

Description

Galloway Ridge is an upscale continuing care retirement community offering top-quality care in a warm, welcoming environment. We are looking for a customer-focused Member Services Associate to join our team at the Duke Center for Living (DCFL)! The Member Services Associate assists and supports the daily operations of the Member Services front desk and plays an important role in providing excellent service to members, residents and guests. You will help with appointment scheduling, payment and merchandise sales, general inquires & administrative duties, initiates and completes membership sales & creating agreements, and supports the Member Services Manager.

This position is part-time and will work 15 hours a week. Shifts will be primarily in the mornings and mid-afternoons. 

Responsibilities include, but are not limited to:

•  Greeting members and addressing member inquiries both in person and via telephone. 
•  Scheduling appointments and enrolling participants in programs. 
•  Touring prospective members; processing new and creating contracts 
•  Processing point of sale transactions  
•  Assisting with marketing efforts and member retention. 
•  Attend department related meetings. 
•  All other duties assigned include, but not limited to, enhancing the Resident and Member Experience. 

Requirements

• High School Diploma. Associates degree preferred. 
• Must have a Basic Life Support Certification and AED certification OR will complete both within 90 days of hire.
• Two years of customer service experience.
• Excellent interpersonal and communication skills; computer skills; cash handling skills; ability to perform multiple tasks at same time.

Why Galloway Ridge?

We offer a supportive work environment, opportunities for professional growth, and benefits that help you thrive:

• Competitive pay based on experience
• Comprehensive health, dental, and vision insurance
• 403(b) retirement plan with employer match
• Paid time off (PTO) and paid holidays
• Tuition reimbursement and continuing education opportunities
• Employee wellness programs and on-site fitness center access
• A collaborative culture built on caring, empowerment, integrity, and commitment 

#9 of the Top 25 Best Workplaces in Aging Services 

Certified as a Great Place to Work®