Two95 International

Technical Support or Customer Support Manager

Customer SupportConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia$160k - $170kIn-person

At least 5 years of experience managing a customer support team of 10 or more agents within a technology environment.
At least 5 years of experience in technical or application support.
Strong troubleshooting skills and the ability to manage complex technical issues and cross-team escalations.
Experience monitoring and improving support performance, including service-level agreement and customer satisfaction metrics.
Fluency in written and spoken English.
Willingness to work outside standard hours when required.

Two95 International Inc. · Kuala Lumpur, Malaysia · Full-time · Posted 2026-03-18

Salary: unknown currency 160,000–170,000

Workplace: on_site

o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.

o 5+ years of experience in Technical or Application Support.

o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.

o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.

o Passion for team development, mentoring, and building a positive support culture.

o Strong communication and collaboration skills across technical and business teams.

o Fluent in English (written and spoken) and willing to work outside standard hours when require

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