Articore Group

Customer Insights / Research Manager

Data ScienceConfirmed live in the last 24 hours

Full-timeGurugram, Haryana, India₹3.5M - ₹3.7MHybrid

About the Job

Requirements

At least 5 years of hands-on experience in customer insights, consumer research, or market research.
Expert-level proficiency in Qualtrics, including survey design, logic, distribution, and reporting.
Experience operating a research program for a U.S. business; ecommerce or retail experience, in-house or agency, is specified as non-negotiable.
Experience running research in a scrappy company, ideally as the sole owner.
Strong quantitative skills, including statistical significance testing, crosstab analysis, and regression.
Ability to translate raw data into narrative-driven, actionable recommendations for non-research stakeholders.

Responsibilities

Independently develop, program, and field quantitative surveys in Qualtrics, from writing questions tied to specific business and marketing decisions through logic, sampling, and distribution.
Analyze survey results for statistically significant findings and ensure claims used in decks and personas are backed by data rather than directional guesses.
Convert findings into concrete marketing and business recommendations and partner directly with brand, content, and licensing stakeholders.
Own the research roadmap and survey bank; build repeatable playbooks and templates so research scales beyond one-off studies; partner with existing survey operations and crosstab/analytics support as the practice matures.
Own customer research end-to-end: translate business questions into rigorous survey design, run studies from fielding through statistical analysis, and turn findings into recommendations the business acts on.
Identify where new research should happen proactively, collaborate with stakeholders as needed, and scale the research practice to match the pace of the business.

Desired Qualifications

Experience in ecommerce or retail is preferred, though the posting also labels this experience non-negotiable.
Experience as the sole research owner in a scrappy company is ideal.

Customer Insights / Research Manager

Articore Group · Gurugram, India (Hybrid) · — · Posted 2026-10-15

Salary: INR 3,500,000–3,700,000

Workplace: hybrid

Department: Marketing

Description

At the intersection of commerce and creativity, knowing our customers is how we make sure every campaign, every persona, and every product decision actually serves the artists and fans who make Redbubble and TeePublic what they are. This role owns customer research end-to-end: translating business questions into rigorous survey design, running studies from fielding through statistical analysis, and turning findings into recommendations the business acts on.

This is a one-person research function. This person is the evolution from "we have the data" to "we changed a campaign, a persona, or a business call because of it." Research today is split across people layering it on top of other jobs; this role replaces that with a single, dedicated owner who can run the full research lifecycle independently, identify where new research should happen before anyone asks, collaborate with stakeholders where needed, and scale the practice to match how fast the business moves.

Core Responsibilities:
Survey Design & Development (30%) - Independently develop, program, and field quantitative surveys in Qualtrics, from writing questions that map to specific business/marketing decisions through logic, sampling, and distribution.

Statistical Analysis (30%) - Analyze results for statistically significant findings; ensure claims used in decks and personas are backed by real data, not directional guesses.

Insight-to-Action Translation (25%) - Convert findings into concrete marketing and business recommendations; partner directly with brand, content, and licensing stakeholders

Program Management & Scale (15%) - Own the research roadmap and survey bank; build repeatable playbooks/templates/operatins so research scales beyond one-off studies; partner with existing survey ops and crosstab/analytics support as the practice matures.

Requirements

5+ years hands-on experience in customer insights, consumer research, or market research
Expert-level Qualtrics proficiency (survey design, logic, distribution, reporting) - non-negotiable
Operated research program for US business, preferably eccomerce or retail either in-house or with an agency - non negotiable
Demonstrated experience running research in a scrappy company, ideally as the sole owner
Strong quantitative skills: statistical significance testing, crosstab analysis, regression
Ability to translate raw data into narrative-driven, actionable recommendations for non-research stakeholders
Excellent written and verbal communication; comfortable presenting to leadership

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About the Company

Articore Group

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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