Resiliency Program Manager

Who we are looking for 

The Enterprise Resiliency Office (ERO) is seeking an experienced Program Manager to lead the establishment and ongoing execution of State Street's dependency mapping capabilities and governance. This role will direct a broad, cross-functional body of work designed to strengthen the accuracy, completeness, consistency, and effective use of dependency data supporting operational resilience, business continuity, recovery and resolution planning, risk management and other enterprise programs. 

The successful candidate will serve as the central point of accountability for dependency mapping, establishing the governance framework and roadmap while driving improvements across dependency mapping processes, data, tooling, controls and usage. This position calls for a strategic leader with deep expertise in program management, data governance, process redesign and stakeholder engagement, with a demonstrated ability to drive change and build alignment across a complex organization. 

Why this role is important to us 

Dependency mapping provides the connective data needed to understand how business services and functions rely on applications, third parties, employees, locations and other resources. As the range of dependency types and internal use cases expands, effective governance is critical to ensuring the quality, consistency and usability of this data for impact assessments, resilience and continuity planning, risk assessments and regulatory reporting. With increasing regulatory scrutiny and enterprise reliance on dependency data, this role will provide the leadership and accountability needed to advance dependency mapping capabilities across the firm. 

What you will be responsible for 

Program Leadership & Governance 

• Lead the implementation and maturation of a centralized dependency mapping governance operating model, serving as the lead and central point of coordination across stakeholders and teams involved 

• Establish clear ownership and accountability for each component of the operating model 

• Drive disciplined program execution by managing the roadmap, monitoring progress, risks and interdependencies, and ensuring alignment across initiatives and contributing teams 

• Prepare and present program updates, recommendations and decision materials to senior leadership and governance forums 

Data, Process & Control Effectiveness 

• Oversee the accuracy and completeness of dependency data; define data quality standards and lead prioritized remediation efforts with accountable data owners and business stakeholders 

• Assess the effectiveness of dependency mapping processes and workflows, lead redesigns to improve consistency, usability, control effectiveness and scalability, and maintain supporting guidance and training materials 

• Ensure controls over dependency mapping data, processes and tooling are appropriately designed, documented and operating effectively; oversee exception management, issue remediation and management reporting 

• Partner with platform owners and technology teams to ensure supporting applications, workflows and reporting remain fit for purpose; define business requirements, prioritize enhancements and coordinate their testing and implementation 

• Lead the expansion of dependency mapping to additional resource types, such as critical data, end-user computing tools and AI agents 

• Identify and advance opportunities to apply automation and AI to improve efficiency and data quality 

Stakeholder Engagement & Data Usage 

• Govern the distribution and use of dependency data; engage existing data users to confirm the data meets their needs and coordinate with new users to identify use cases and integrate the data into their programs and processes 

• Align dependency mapping with related enterprise capabilities and frameworks, including business service criticality assessments, business impact analysis, application tiering, third-party risk assessments and regulatory reporting 

• Facilitate collaboration across stakeholders and teams involved in dependency mapping 

• Coordinate responses to regulatory examinations, internal audits and risk reviews  

Preferred Skills and Experience: 

• A proven track record of leading complex, cross-functional programs, removing obstacles and driving initiatives through successful execution 

• Demonstrated experience implementing new operating models, including redesigning processes, defining governance requirements, and driving sustained adoption across large organizations 

• Ability to work effectively across business, resiliency, risk, data and technology teams and to influence and build consensus without direct authority 

• Experience in data governance and data quality management, including the design of controls and exception management processes 

• Advanced analytical and problem-solving skills, with the ability to turn complex data into clear insights and recommendations 

• Exceptional communication, presentation and stakeholder management skills, with the ability to engage effectively across all organizational levels, including senior executives and regulators 

• Experience developing business requirements and partnering with technology teams through solution design, testing, deployment and adoption.  

• Knowledge of operational resilience, business continuity, technology resilience and third-party risk management 

• A strategic mindset and demonstrated drive to improve processes and business outcomes 

• Experience with governance, risk and compliance (GRC) platforms (e.g., Archer) is a plus 

Education and Qualifications: 

• Bachelor’s degree or equivalent experience required; an advanced degree is a plus  

• 10+ years of relevant experience in program management, transformation, operational resilience, data governance, or risk management at a financial services organization  

• Proficiency in Microsoft Excel and PowerPoint and experience with data analytics and data visualization tools 

Work Requirement

• Ability to work in person 4 days onsite from State Street's Boston, Quincy or Burlington offices 

Salary Range:

$110,000 - $181,250 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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