Samsonite

Global luggage brand selling lightweight bags

Assistant Store Manager

Retail Store ManagementConfirmed live in the last 24 hours

Full-timeSerris, FranceNo salary listedIn-person

About the Job

Requirements

At least one year of similar experience, ideally in a premium environment.
Must be proficient in English; an additional language is strongly preferred.
Must have a professional appearance and clear speech.

Responsibilities

Contribute to increasing store revenue by monitoring performance indicators.
Participate in daily store operations, including receiving merchandise, replenishment, maintaining cleanliness, welcoming and assisting customers, and processing payments.
Open and close the store.
Prepare and participate in inventory counts.
Advise customers on after-sales service, handle their cases, and follow up on customer files.
Motivate and engage the team, training and coaching staff and involving them in store development and achieving objectives.
Represent the brand by promoting products to a demanding local and international clientele, uphold the brand image, and ensure premium customer service.
Act as the Store Manager’s right hand and replace the manager during absences.
Build product knowledge on an ongoing basis.

Desired Qualifications

Experience in a premium environment.
An additional language.

En tant qu'Adjoint(e), vous secondez votre Responsable de boutique pour l’ensemble des missions suivantes:

-Concourir à l’accroissement du CA du point de vente grâce au suivi des différents indicateurs de performance.

-Participer activement au quotidien de la boutique : réception des marchandises, réassort, propreté, accueil et prise en charge de la clientèle, encaissements.

-Réaliser les ouvertures et fermetures du point de vente

-Préparation et participation aux inventaires

-SAV : conseil, prise en charge et suivi du dossier client

-Animer et motiver le personnel, en formant, coachant et en impliquant l'équipe dans le développement du point de vente et dans l’atteinte des objectifs.

En tant que réel ambassadeur(rice) de la marque, vous valorisez nos produits auprès d’une clientèle locale exigeante et internationale. Vous veillez au respect de l’image de marque et garantissez un service client premium.

Véritable bras droit du Responsable de boutique, vous êtes en mesure de le remplacer lors de son absence.

Vous justifiez d'une expérience similaire de minimum 1 an, idéalement dans un environnement premium.

Reconnu(e) pour vos qualités relationnelles, vous motivez et fédérez l’équipe, en harmonie avec le Responsable de boutique.

Vous disposez d'une attitude professionnelle caractérisée par l’implication, l'organisation et la fiabilité.

Vous êtes de nature curieuse et aimez apprendre, développer sans cesse vos connaissances produits.

Vous maîtrisez l’anglais, une langue complémentaire serait fortement appréciée. Excellente présentation et bonne élocution exigées.

About the Company

Samsonite

Global luggage brand selling lightweight bags

Samsonite is a global luggage brand that designs and sells a wide range of travel and personal accessories. Its products include suitcases, business bags, kids’ backpacks, casual bags, and related gear, all built to be lightweight, durable, and functional for travelers. The company emphasizes materials, construction, and design features such as strong shells, smooth wheels, secure zippers, and organized compartments to protect belongings and ease travel. Samsonite differentiates itself through extensive research and development, a history of industry firsts, and a strong global distribution network that includes direct sales, retail partners, and online channels. Its goal is to provide reliable, high-quality travel solutions that meet the needs of frequent travelers, business professionals, and families, maintaining leadership in the travel luggage market by continuing to innovate and improve user experience.

Company size: Not listed
Company stage: IPO
Headquarters: Luxembourg
Founded: 1910

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